Automotive Service Advisor

About the Role

Our client is seeking a customer-focused and organised Automotive Service Advisor to join their busy dealership in Brighton, East Sussex . You will be the primary point of contact for customers bringing their vehicles in for service or repair, building strong relationships and ensuring a seamless customer experience. This hybrid role involves managing customer expectations, scheduling appointments, accurately detailing service requests, and communicating repair progress effectively. You will bridge the gap between the customer and the technical team, ensuring clarity, efficiency, and satisfaction throughout the service process, with potential for remote administrative tasks.

Key Responsibilities

• Greet customers warmly, listen to their vehicle concerns, and accurately record service requests in the workshop management system.
• Schedule service appointments, managing workshop capacity and technician availability effectively.
• Clearly explain recommended services, repairs, and associated costs to customers, addressing any questions or concerns.
• Act as a liaison between customers and the service technicians, providing updates on repair progress and potential delays.
• Upsell relevant services, parts, and accessories where appropriate and beneficial to the customer.
• Ensure all customer interactions are professional, courteous, and contribute to a positive dealership experience.

Requirements

• Previous experience as a Service Advisor in the automotive industry is highly desirable.
• Excellent communication, interpersonal, and customer service skills.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Proficiency in using dealership management systems (DMS) and standard office software.
• A professional and friendly demeanour, with a passion for customer satisfaction.
• Ability to work effectively in a fast-paced environment in Brighton , with flexibility for hybrid working arrangements.

Benefits

• Competitive base salary with potential for performance-based bonuses.
• Hybrid working model offering a blend of on-site customer interaction and remote administrative duties.
• Access to ongoing training and professional development opportunities.
• Staff discounts on vehicle servicing, parts, and accessories.
• A supportive and team-oriented work environment.
• Pension scheme and other standard employment benefits.