Automotive Service Manager

About the Role

Our client in Stoke-on-Trent is looking for a dynamic and experienced Automotive Service Manager to lead their service department. You will be responsible for overseeing daily operations, managing the service team, driving customer satisfaction, and ensuring profitability. This is a leadership role that requires excellent organisational, communication, and problem-solving skills. You will be the driving force behind the service department's success, fostering a positive work environment and maintaining high standards of automotive care.

Key Responsibilities

• Manage and lead the service department team, including technicians, service advisors, and support staff.
• Oversee the scheduling of vehicle repairs and maintenance, ensuring efficient workflow and timely completion.
• Develop and implement strategies to enhance customer satisfaction and retention.
• Monitor service department performance, setting targets and managing budgets for profitability.
• Ensure compliance with health and safety regulations and company policies.

Requirements

• Proven experience in a management role within the automotive industry, preferably as a Service Manager or Assistant Service Manager.
• Strong leadership and team management skills.
• Excellent understanding of automotive repair processes and customer service principles.
• Proficiency in using dealership management systems (DMS) and relevant software.
• Strong business acumen and financial management skills.

Benefits

• Competitive salary with performance-based bonuses.
• Opportunity to lead a well-established service department.
• Comprehensive benefits package including health insurance.
• Car scheme and generous holiday allowance.
• Professional development opportunities and career advancement.