Automotive Service Manager

About the Role

Our client is seeking a dynamic and experienced Automotive Service Manager to lead their busy service department in Birmingham . You will be responsible for overseeing all aspects of the workshop operations, from customer reception and service scheduling to team management and financial performance. This is a key leadership role requiring excellent customer service skills, strong organizational abilities, and a deep understanding of automotive service operations. The ideal candidate will drive efficiency, foster a positive team culture, and ensure exceptional service delivery, contributing to the continued success and growth of the dealership within the vibrant Birmingham automotive sector.

Key Responsibilities

• Manage and motivate the service team, including technicians and service advisors, ensuring high performance and productivity.
• Oversee daily workshop operations, including appointment scheduling, workflow management, and quality control.
• Develop and implement strategies to enhance customer satisfaction and retention, ensuring a seamless customer journey.
• Monitor and manage workshop profitability, controlling costs and identifying opportunities for revenue growth.
• Ensure compliance with all health and safety regulations and company policies within the service department.
• Handle customer complaints and inquiries professionally, resolving issues effectively to maintain positive relationships.

Requirements

• Proven experience in an Automotive Service Manager or similar leadership role within a dealership or independent garage.
• Strong understanding of automotive repair processes, diagnostics, and parts management.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in using dealership management systems (DMS) and relevant software.
• A commitment to providing outstanding customer service and building strong client relationships.
• Ability to manage budgets, control expenses, and drive profitability.

Benefits

• Competitive salary with a lucrative bonus structure based on performance.
• Opportunity to manage a high-performing team in a state-of-the-art facility.
• Comprehensive health and wellness programs.
• Company vehicle and fuel allowance.
• Extensive training and career development opportunities within the automotive industry.