Automotive Service Manager

About the Role

Our client is seeking a dynamic and experienced Automotive Service Manager to lead their highly regarded service department in Cambridge, Cambridgeshire . You will be responsible for overseeing all aspects of the service operations, from managing the workshop team and ensuring high-quality customer service to controlling departmental budgets and profitability. This leadership role requires strong organisational skills, excellent communication, and a deep understanding of automotive repair processes and customer relations. You will foster a positive team culture, drive efficiency, and ensure the highest standards of customer satisfaction are consistently met within a busy, thriving environment.

Key Responsibilities

• Manage the day-to-day operations of the automotive service department, including workshop scheduling and workflow optimisation.
• Lead, motivate, and develop a team of service advisors, technicians, and support staff.
• Ensure exceptional customer service delivery, handling complaints and resolving issues effectively.
• Develop and implement strategies to increase service department profitability and efficiency.
• Control departmental budgets, manage inventory, and oversee the ordering of parts and equipment.
• Maintain high standards of work quality, safety, and compliance with industry regulations.

Requirements

• Proven experience in a Service Manager or senior leadership role within the automotive industry.
• Strong understanding of automotive repair processes, diagnostics, and technical requirements.
• Excellent leadership, team management, and motivational skills.
• Exceptional customer service and communication abilities.
• Proficiency in dealership management systems (DMS) and financial reporting.
• Business acumen with a proven track record of managing budgets and driving profitability.

Benefits

• A competitive executive salary and performance-based bonus structure.
• Opportunity to lead a respected service department in Cambridge .
• Comprehensive health and wellness benefits package.
• Generous company pension scheme.
• Extensive training and professional development opportunities.
• A supportive leadership team and a positive work culture.