Automotive Workshop Manager

About the Role

Our client is seeking an experienced and proactive Automotive Workshop Manager to oversee operations at their busy service center in Sunderland . You will be responsible for managing a team of technicians, ensuring efficient workflow, maintaining high-quality standards, and driving customer satisfaction. This leadership role is vital to the success of the Sunderland branch, requiring strong organizational and people management skills. If you have a proven track record in workshop management and a passion for the automotive industry, we encourage you to apply.

Key Responsibilities

• Lead, motivate, and manage a team of automotive technicians, overseeing daily operations and workflow.
• Ensure all service and repair work is carried out to the highest standards, adhering to manufacturer guidelines and safety regulations.
• Manage workshop inventory, parts ordering, and supplier relationships to optimize efficiency and cost-effectiveness.
• Handle customer inquiries, complaints, and feedback, ensuring a high level of service and satisfaction.
• Implement and monitor key performance indicators (KPIs) to drive workshop productivity and profitability in Sunderland .

Requirements

• Significant experience in automotive workshop management or a supervisory role.
• Strong leadership, communication, and interpersonal skills.
• Comprehensive knowledge of automotive repair techniques, diagnostics, and vehicle systems.
• Ability to manage budgets, control costs, and improve operational efficiency.
• Excellent organizational skills and the ability to prioritize tasks effectively in a demanding environment.

Benefits

• Competitive salary and performance-based incentives.
• Opportunity to manage a well-established workshop in Sunderland .
• Comprehensive training and professional development opportunities.
• A supportive management structure and a collaborative team environment.
• Company pension scheme and potential for career advancement.