B2 Commercial & Housing Operations Manager

B2B Commercial & Social Housing Operations Manager

• Location: Harrow
• Job Type: Permanent, full-time
• Salary: £35,000 - £40,000 per annum

We are seeking a B2B Commercial & Housing Operations Manager to lead the effective management of our office teams, supporting both the Private B2B Department Housing / Housing Association Department. This role is crucial for maintaining high standards in workload control, customer communication, and performance management across both sectors.

Day-to-Day of the Role:

• Office Team Leadership and Management: Directly manage B2B Account Managers, Customer Service and Operations Coordinators, ensuring daily and weekly priorities are met across departments.
• Operational Control: Oversee the coordination of reactive repairs, servicing, and project management, ensuring all processes from instruction to completion are efficiently managed.
• Resident & Client Service: Maintain professional communication and manage service expectations and recoveries effectively.
• Commercial Accounts & Growth: Handle B2B enquiries, manage quotations, and nurture client relationships to ensure sustainable growth.
• Data, KPI & Commercial Control: Utilize tools like Excel for monitoring SLAs, productivity, and financial metrics to guide business decisions.

Required Skills & Qualifications:

• Proven experience in operations management within B2B and housing sectors.
• Strong leadership skills with the ability to manage multiple office teams.
• Excellent communication and interpersonal skills to interact with various stakeholders.
• Proficient in using Microsoft Excel and system reporting tools.
• Ability to handle high job volumes and manage competing priorities effectively.

Benefits:

• Competitive salary range of £35,000 - £40,000 per annum.
• Permanent, full-time contract with flexibility required to support operational needs.
• 25 days annual leave plus bank holidays.
• Participation in call-out rota, including evenings and weekends on rotation.

To apply for this B2B Commercial & Social Housing Operations Manager position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.