Bar Tender

The award-winning Macklin Group is one of Northern Ireland's foremost care home and hospitality organisations. With ambitious plans for the future and a forward-thinking approach across our businesses, we set ourselves apart as an exciting and rewarding organisation to work with. The Group has developed substantially in recent years through organic growth and acquisitions, as well as winning almost 50 awards in recent years for our people development and service. The Malone Hotel, located in Belfast, is an established and growing hospitality business with a strong reputation for delivering high-quality guest experiences.

As a Bar Tender, you will deliver a great experience. You will prepare beverages and/or serve food in a timely manner, prioritising people first by creating memorable experiences for our guests. This role requires expertise in beverage preparation and service, ensuring quality and consistency. You will maintain integrity by adhering to all service standards and procedures. You will also contribute to a seamless guest experience by working collaboratively with your team, demonstrating partnership will be responsible for serving and ensuring the well-being of our guests within the Bar and Restaurant, demonstrating a strong people-first approach to service.

About The Role

Key Responsibilities:

• Greet guests pleasantly as they approach the bar, promote house drinks and use upselling skills to increase revenue, creating a warm, people-first environment.
• Ensure you provide a top-tier customer service experience that stands out from our competitors, delivering a memorable, people-first experience.
• Prepare beverages requested by guests using established pouring standards and drink recipes to provide a consistent product to the guests and to control costs, demonstrating your expertise in beverage preparation.
• Coordinate food service with Restaurant(s) for bar/lounge guests if applicable, fostering a seamless partnership with other departments.
• Monitor guest behaviour and guest alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of guests; check identification whenever the age of a guest requesting an alcoholic beverage service is questionable, ensuring responsible service and upholding integrity.
• Follow established hotel safety protocols and procedures at all times. Immediately report any safety/service incidents to the Supervisor or Manager on duty, maintaining a safe environment and adhering to Integrity.
• Take action to solve guest problems/complaints using appropriate service recovery guidelines, demonstrating a people-first approach to problem-solving.
• Set up the bar, including all liquor, mixers, ice, garnishes, glassware and supplies, demonstrating your operational expertise.
• Perform pre- and post-shift work (empty/fill ice bins, prepare garnishes, replenish/store snacks, etc.), ensuring operational expertise and efficiency.
• Check all necessary supplies in line with hotel procedures and manage liquor inventory, maintaining stock control and demonstrating expertise and integrity.
• Ensure that all liquor is properly secured before, during, and at close of shift, upholding Integrity and responsible asset management.
• Obtain, count and secure the bartender's bank; receive cash and credit payments from customers; give accurate change and balance the cash drawer at the end of shift in line with hotel procedures, maintaining financial Integrity and accuracy.
• Any other reasonable tasks as delegated by your Line Manager, demonstrating a collaborative Partnership and flexibility.

Required Criteria

• Previous experience working in a bar or hospitality environment.
• Excellent customer service skills, with a friendly, professional and welcoming manner.
• Confident preparing and serving a range of alcoholic and non-alcoholic beverages.
• Good knowledge of bar service, including responsible service of alcohol and age-verification requirements.
• Ability to work efficiently under pressure in a busy bar environment.
• Strong communication and interpersonal skills, with the ability to interact positively with guests and colleagues.
• Excellent teamwork skills and willingness to support colleagues across the wider operation.
• High standards of personal presentation, cleanliness and hygiene.
• Good attention to detail, particularly when taking orders, handling payments and maintaining stock.
• Ability to handle cash and card payments accurately and use a till/POS system.
• Flexible approach to working evenings, weekends and public holidays, as required.

Desired Criteria

• Previous experience working in a 4-star hotel, high-end restaurant, cocktail bar or similar premium hospitality environment.
• Knowledge of classic cocktails, spirits, wines, beers and premium beverages.
• Experience creating and serving cocktails and speciality drinks.
• Knowledge of wine service, including basic understanding of grape varieties and food pairing.
• Experience working during busy events, functions or high-volume service periods.
• Previous experience in a hotel environment, including working closely with Restaurant, Events and Reception teams.

About The Company

The Malone is a veritable secret, a hidden treasure boasting everything you want in a hotel: spacious bedrooms and suites, function rooms for inspirational wedding celebrations or corporate events and the very best of that famous Irish hospitality, every step of your stay. The Guinness is perfectly poured in our Greyhound bar - enjoy it with some smoked salmon and wheaten bread or indulge in a meal to remember in The Avenue Brasserie. Here at The Malone, we have generations of experience in welcoming guests. First opened in 1945 as 'The Bowness', for the last 30 years, The Malone has been owned and run by two generations of the Macklin family. Relax and unwind with us. A warm Irish welcome to you!

Company Culture

We are always looking for enthusiastic and talented individuals to join our team.

As a family owned hotel, you're not only part of the team, you're part of the family.

Our commitment to our people is to deliver a great place to not only work, but thrive. Relationships are important to us, those we have with our guests and with one another.

The Malone inspires its teams to live by the company's core values;

- Treat people really well

- Openness, trust and understanding

- The highest standards

- Perseverance and enjoyment

- One step ahead

- Flexibility

Internal development and progression is key to our success, having been in business for 30 years.

Company Benefits

We believe everyone has the right to grow and develop and we actively encourage those who want to make a career in hospitality, with internal and external training.

Employees have the opportunity to enjoy a variety of benefits whilst working at The Malone Hotel.

Vacation, Paid time off, Performance bonuses, Retirement plan and/or pension, Office perks, Employee development programs, Free parking, Open office, Competitive salary, Preferential room rates, Family and friends rates, Long service recognition, Progression opportunities

Salary

Not disclosed