Bilingual Customer Service Coordinator

Our prestigious manufacturing client is seeking an experienced Spanish speaking Customer Service Coordinator (bilingual)

Location: Dartford, Kent

Hours: Full time, flexi and hybrid

Min of 2 days in office including Tuesdays

Salary: £33,000 pa + excellent benefits including

3% non-contractual bonus

Hybrid working structure (Please note: To ensure your long-term success, you will spend more time in the office initially during your comprehensive training period).

Excellent benefits packaging including 25 days leave, health care etc

Our client is seeking a proactive and detail-oriented Customer Service Coordinator to join their CS team in Dartford. In this role, you will act as a vital link between customers and internal departments, helping to enhance customer loyalty and support our commercial growth.

Key Responsibilities

• Customer Communication: Respond to customer enquiries via phone, email, and Zendesk in both English and Spanish.

• Order Management: Accurately enter and process customer orders, calculate transit/freight charges, and keep customers updated on delivery timelines.

• Problem Solving: Investigate and resolve complex customer issues and complaints, managing them through to completion.

• Cross-Functional Collaboration: Liaise with internal teams including Supply Chain, Shipping, Finance, Quality, and Planning to resolve queries.

• Commercial Support: Prepare quotations for new business, follow up on outstanding quotes, and maintain up-to-date pricing lists.

Customer Service Coordinator skills and experience required:

• Language Skills: Full professional fluency in both Spanish and English (written and verbal).

• Experience: A minimum of two years’ experience in a dedicated customer service or account coordination role.

• Tech Savvy: Proficiency in Microsoft Office (Word, Excel, Outlook, Teams). Experience navigating CRM or ERP systems like Oracle or Zendesk is highly advantageous.

• Skills: High attention to detail, strong active listening skills, and the ability to multitask in a fast-paced environment.

• Mindset: A proactive problem-solver who can look beyond the immediate interaction to support the customer’s long-term goals