BMS Account Manager

BMS Account Manager

London/ South East London

Salary up to £60-75K + Commission + Car/Car Allowance + Benefits

The Key Account Manager owns the relationship with a portfolio of Clients most important Central Services clients. You will retain and grow these accounts by making sure our Building Performance

services deliver measurable results for clients - lower energy use, reduced carbon and better-performing buildings - and by identifying where further services can add value. Working closely with Operations, you will be the client's primary point of contact.

Client Relationships

• Act as the primary point of contact for your key accounts, building trusted, long-term

relationships with stakeholders at every level, from site teams to senior executives.

• Understand each client's business objectives, estate, and energy and net zero goals.

• Hold regular client business reviews to review performance, agree priorities and plan

ahead.

• Represent the voice of the customer internally, making sure client feedback shapes our

services, propositions and processes.

Account Growth & Commercial

• Develop and deliver an account plan for each key account, setting out retention, growth

and relationship objectives.

• Identify opportunities to extend our services within existing accounts, bringing in

specialists from other business lines where needed.

• Lead bids and prepare compelling proposals, presentations and reports, including building

surveys and BEMS upgrade or enhancement proposals.

• Own contract renewals and commercial negotiations, protecting margin while securing

long-term agreements.

• Keep an accurate pipeline and forecast for your accounts in the CRM system.

• Support the Finance team in resolving invoice queries and collecting overdue payments

across your accounts.

Service Delivery Oversight

• Make sure work sold is profitable and deliverable, and is handed over to Operations

clearly and on time.

• Stay in regular contact with Operations so you understand service performance and

upcoming deliverables for your clients.

• Monitor service performance against contract and SLA commitments, escalating issues

when needed to maintain service excellence.

• Review lessons learned from projects and contracts to improve how we sell and deliver.

If you're ready to play a critical role within a well-established company, don't hesitate to reach out on (url removed).

Induk