Branch Operations Manager

About the Role

Our client is recruiting for a capable Branch Operations Manager to lead operations at their Sunderland location. This role is key to maintaining high standards of service delivery, operational efficiency, and team performance within the branch. You will be responsible for overseeing all operational activities, managing staff, and ensuring the branch meets its business objectives while providing an excellent experience for customers and stakeholders, driving success for this key regional hub.

Key Responsibilities

• Manage day-to-day branch operations, ensuring smooth service delivery and customer satisfaction.
• Lead and develop the branch team, setting performance goals and providing regular feedback.
• Implement and enforce company policies and operational procedures.
• Manage branch budgets, control expenses, and optimize resource utilization.
• Oversee facility management and ensure compliance with health and safety regulations.
• Drive initiatives to improve operational efficiency and customer service quality.

Requirements

• Previous experience in a branch management or operational leadership role.
• Strong understanding of operational processes and customer service best practices.
• Excellent leadership, communication, and problem-solving skills.
• Ability to manage budgets and operational performance metrics.
• Experience in a customer-facing industry.
• Proficiency with office software and relevant branch management systems.

Benefits

• Competitive salary with performance incentives.
• Hybrid working arrangement to support work-life balance.
• Company-provided training and professional development opportunities.
• Health and wellness benefits package.
• Pension scheme and generous holiday entitlement.