Brokerage Planner

Brokerage Planner Location: Marston Green

Pay:£16.40 p/h

Hours: 37.5

ASAP Start

The Brokerage Subcon Planner plays a key role in supporting transport operations by managing transport transactions, maintaining accurate records, coordinating with customers and counterparties, and ensuring that all activities comply with company and regulatory requirements. The role requires a high level of attention to detail, strong organisational and administrative skills, and the ability to perform effectively within a fast-paced financial services environment.

Transport Brokerage & Load Planning

Identify and source suitable hauliers and subcontractors to meet transport requirements.

Obtain competitive transport quotations and negotiate rates where appropriate.

Allocate loads to suitable carriers to optimise operational efficiency and profitability.

Assist with the planning and coordination of daily transport requirements.

Key Performance Indicators (KPIs):

Successfully cover at least 98% of customer loads.

Achieve brokerage margins in line with the departmental target.

Carrier & Customer Management

Develop and maintain effective working relationships with approved subcontractors and customers.

Provide timely updates regarding shipment progress and proactively resolve any service-related issues.

Coordinate collection and delivery arrangements with customers, carriers, and other relevant stakeholders.

Key Performance Indicators (KPIs):

Respond to at least 95% of customer queries within 1 hour during business hours.

Maintain customer complaints attributable to brokerage activity below 2% of managed loads.

Administration & Compliance

Maintain accurate and up-to-date records relating to bookings, rates, proof of delivery (PODs), and all relevant transport documentation.

Verify that all subcontractors meet the company's compliance requirements, including maintaining valid insurance and operator licences.

Assist with invoice verification and the effective control of transport costs.

Key Performance Indicators (KPIs):

Ensure 100% of subcontractors have valid compliance documentation before being allocated work.

Maintain booking and rate-entry accuracy of at least 99%.

Operational Support

Monitor daily transport movements and proactively address any delivery issues.

Identify and escalate delays, service failures, or other operational concerns as required.

Work collaboratively with warehouse, transport, and customer service teams to support smooth and efficient operations.

Key Performance Indicators (KPIs):

Maintain an on-time delivery performance of at least 97%.

Ensure service failures are investigated and escalated within the agreed company SLA