Bus Service Coordinator

Bus Service Coordinator £41,869 per annum - Grade 7 Leeds / Hybrid Full time / Permanent - 37 hours per week Please note that the Combined Authority will consider requests for part-time working and/or job share. We are excited to launch recruitment for a Bus Service Coordinator to join our Franchising Network team within the wider Bus Franchising Directorate. This is an incredible opportunity to contribute to the delivery of the mayor’s pledge to bring buses back under public control, introduce simpler fares, contactless ticketing, and greener buses. As part of the team, you will play a key role in West Yorkshire’s bus reform at a pivotal time, as the region transitions to a franchised bus network under local control. As a Bus Service Coordinator, you will be responsible for leading the analysis of bus service changes, assessing their impact on a range of factors and developing strategies to address any challenges. You will also take the lead in designing, costing, and implementing revisions to the bus network, working closely with bus operators to ensure smooth service delivery and improve the overall experience for passengers. This involves close collaboration in partnership with internal and external stakeholders to develop and deliver efficient use of resources and funding, whilst monitoring the financial performance of funded services and working to reduce cost where appropriate. Join us and be part of shaping the future of bus services in West Yorkshire! Our Offer

• Work your way – From flexible and agile working options, including a generous flexi-time scheme to help you balance your personal life and career.
• Time to recharge – Enjoy 28 days of annual leave (with increases based on length of service), plus all Bank Holidays.
• Free greener travel across West Yorkshire – Cover your commute sustainably with unlimited free bus and rail travel using the MCard (Zones 1–5).
• Secure your future – Benefit from a highly competitive Local Government Pension Scheme.
• Investing in you – Take advantage of supported funded professional development, regular training, and up to 3 paid volunteering days per year.
• Grow with us – Incremental salary progression for most roles and annual cost of living increases.
• Family first – We offer enhanced parental and bereavement leave, plus other family-friendly policies to support you when it matters most.
• Your wellbeing, our priority – Access 24/7 free confidential counselling services and the Headspace app for you and up to 5 family or friends.
• Modern workspace in a prime location – Work in bright, contemporary offices just a 2-minute walk from Leeds Train Station, fully equipped with the latest tech.

The Role

Reporting into the Network Manager within Bus Franchising, your key responsibilities will include:

• Informing internal and external stakeholders (including MP’s and councillors) and the public of changes to Bus Services or to explain the current Bus Service provision.
• Providing expertise in the appraisal of the Highways and Infrastructure implications of Bus Service Network changes and recommend improvements where necessary to meet passenger needs.
• Monitoring the workflow of the team to deliver a strong performance management culture, where people are accountable for the delivery of results. Please review the Role Profile on our website for more information about the responsibilities.

About You

You will have the following key skills, attributes, education and experience:

• Extensive knowledge and expertise of the UK Bus, Rail or Tram industry, including bus/crew scheduling and network planning.
• Detailed understanding of local transport policy issues, including current legal/financial regime in which local Public Transport is delivered. Good understanding of public policy issues including processes by which policy changes.
• Experience of managing people including appraisals, performance management, disciplinary, recruitment and selection.
• Ability to design and plan Bus Services to meet organisational and/or customer needs.
• Ability to estimate costs and resource requirements for new and amended Bus Services. To Apply If this sounds like your next role, please complete the application form and tell us within the supporting statement why you would be a great fit for our role and how your skills, knowledge and experience align with the requirements within the Role Profile. Please visit our Advice for Candidates webpage and review the guidance on this page for support in completing your application form. Further Information The Combined Authority is passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better outcomes. We welcome applications irrespective of people's age, disability, neuro-divergence, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, pregnancy or maternity, or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability and/or who are neuro divergent. To find out more about inclusivity at the West Yorkshire Combined Authority please visit our dedicated webpage. Under the Disability Confident Scheme, applicants with a disability are guaranteed an interview, subject to the minimum criteria being met