Business Analyst - Salesforce

Senior Business Analyst (Salesforce) Location: London (Hybrid Working) Type: Permanent

The Opportunity

We're seeking an experienced Senior Business Analyst to join a high-performing technology and product delivery team within a leading UK organisation undergoing significant digital transformation.

This is an excellent opportunity for a Business Analysis professional who thrives in complex environments, enjoys shaping strategic outcomes, and can bridge the gap between business objectives and technology delivery. You will play a key role in driving change, improving customer and business outcomes, and helping maximise the value of Salesforce and related technology platforms.

What You'll Be Doing

Lead analysis of complex business challenges across multiple teams, processes and technology platforms. Facilitate workshops, discovery sessions and stakeholder interviews to identify business needs and opportunities. Translate strategic objectives into clear, actionable requirements and delivery outcomes. Develop current-state and future-state process models, operating models and capability assessments. Define and manage epics, user stories, business rules and acceptance criteria within agile delivery teams. Collaborate closely with Product Owners, Architects, Engineers and UX specialists to shape solutions. Ensure regulatory, business and customer requirements are fully understood and traceable through delivery. Support product prioritisation by balancing business value, risk, technical constraints and dependencies. Influence senior stakeholders and drive evidence-based decision making. Contribute to continuous improvement of business analysis practices, mentoring less experienced analysts where appropriate.

About You

You'll be a confident and commercially aware Senior Business Analyst with a strong track record of delivering business and technology change.

Essential Experience

Significant experience as a Business Analyst within complex technology delivery environments. Proven success delivering large-scale transformation initiatives using Agile methodologies. Strong requirements elicitation, analysis and documentation skills. Experience facilitating workshops and engaging effectively with senior stakeholders. Ability to simplify complex problems and identify practical solutions. Experience working closely with Product, Engineering, Architecture and Design teams. Strong stakeholder management, communication and influencing skills. Experience managing competing priorities across multiple workstreams. Salesforce platform experience. CRM transformation programmes. Financial services or regulated industry experience. Customer-facing digital platform delivery experience.

What We Offer

Competitive salary and performance-related bonus. Comprehensive pension scheme. Private medical cover. Life assurance and income protection. Flexible holiday options. Hybrid working arrangements. Ongoing professional development and study support. Inclusive and collaborative culture focused on continuous improvement and innovation.

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