Business Centre Coordinator / Administrator

An opportunity has arisen for a Business Centre Coordinator / Administrator to join a leading business support organisation providing independent advice, consultancy, finance, marketing and training to help small and growing businesses develop and thrive

As a Business Centre Coordinator / Administrator, you will be supporting the smooth day-to-day running of the centre, combining reception, administration, facilities coordination and customer service. This role offers salary of £27,500 and benefits.

This is a fully office-based role, 5 days per week. A 4-day, 0.8 FTE arrangement may be considered for an exceptional candidate.

You will be responsible for:

• Managing reception duties and providing a professional first point of contact for visitors, tenants and enquiries.
• Delivering a high standard of customer service across face-to-face, telephone and email communication.
• Providing accurate administrative support, including maintaining CRM records and preparing reports.
• Raising and issuing invoices as required.
• Supporting tenant administration, including onboarding, renewals, offboarding and lease-related documentation.
• Opening and securing the premises and individual units when required.
• Monitoring general building requirements, including cleanliness, stock levels and supplies.
• Coordinating meeting room bookings, including room preparation and refreshments.
• Supporting centre marketing activities such as newsletters, social media and tenant events.
• Handling initial enquiries and directing clients towards relevant services and support.
• Monitoring services and liaising with clients to obtain supporting information where necessary.
• Maintaining accurate client records, statistics and monitoring information.

What we are looking for:

Essential:

• Experience working with CRM and content management systems.
• Level 3 education or equivalent.
• Background in customer service and general administration.
• Skilled in using Microsoft Word, Excel and PowerPoint.
• Confident computer skills, including spreadsheets, word processing and other relevant software.
• Good numeracy skills.

Highly Preferred:

• Experience with outbound invoicing and/or credit control.
• Basic experience with Xero and handling enquiries.
• Basic knowledge of event management platforms such as Eventbrite and/or Cademy.
• Background in using document management systems such as DocuSign

Similar Environments:

• Business Centre, Business Hub, Enterprise Centre, Enterprise Hub, Workspace, Flexible Workspace, Managed Workspace, Serviced Office, Coworking, Co-working, Workplace, Office Centre, Innovation Centre, Community Hub

The candidates from the following background will be ideal:

• Business Centre Operations Officer, Business Centre Coordinator, Workspace Coordinator, Business Centre Administrator, Serviced Office Coordinator, Workplace Coordinator, Operations Coordinator, Operations Administrator, Business Centre Receptionist, Business Centre Supervisor, Enterprise Centre Coordinator, Administrative Assistant, Assistant Business Centre Manager

Shifts:

• Monday - Thursday: 8:30am - 5:00pm
• Friday: 8:30am - 4:30pm

Apply today if you are organised, customer-focused and looking for a varied operational role within a busy business centre.

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Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.