Business Process Analyst B2C

The Technology and Business Process (TBP) Department at TTI EMEA is a central pillar in driving organizational change, leveraging technology to support the achievement of strategic goals across the region. Our department encompasses several key areas, including Information Technology, Information Security Business Process Analysis and Project Management, each playing a crucial role in ensuring the smooth operation and continuous improvement of our business and technology processes.

The scope of work covers a broad range of business areas, from financial, technological, compliance to operations. We work with a wide group of stakeholders from Business Process Owners in EHQ, senior leaders in local markets, and stakeholders at the Group level.

ABOUT THE ROLE:

Reporting to the Lead Business Process Analyst for B2C, you will act as a business partner for our EMEA Marketing team to drive changes and projects to enable them the delivery of our Marketing strategy.

You will need to understand the strategic goals of our EMEA Marketing team, and work closely with the key users in the Marketing teams to understand their requirements. You will support the Lead Business Process Analyst to plan a roadmap of changes. You will be working through the full lifecycle including supporting the testing and training of these changes. This will be a very "hands-on" role to drive step change in the organisation.

There will also be opportunities to drive improvement initiatives within the Business Process team to ensure we continue to deliver impactful activities effectively and efficiently.

KEY RESPONSIBILITIES:

You will work as one of our Business Analysts in various business projects and initiatives, as well as support the management of projects and change requests (CRs) submitted by our business stake-holders.

• Maintain the roadmap of change requests and initiatives in the B2C area
• Work with BPOs, other Business Analysts and the Development team to produce clear and well documented business requirements, process and data flow diagrams and key user guides.
• Work with relevant business stakeholders (including BPOs) to understand and define the as-is and to-be end-to-end business processes and requirements
• Analyse the impact of the proposed solutions across the end to end process, ensuring the proposed solutions and processes are optimised and well controlled
• Facilitate discussions in workshops, obtain business feedback and translate the feed-back into business requirements for the development team
• Develop integration & user acceptance test scripts to ensure all business requirements are appropriately tested
• Review test results to ensure they correspond to the expectations and requirements of the business
• Coordinate and manage User Acceptance Testing (UAT) effort with IT and our key users
• Produce documentation to support key user and end user training
• Identify opportunities for process improvement and make recommendations - through process reviews, or data analysis

Your primary focus will be on sales and marketing processes, including E-Commerce, however you will need to work closely with other Business Analysts in the department to ensure impact on other process areas are well considered.

There will also be opportunities for you to contribute improvement initiatives within the department as well.

WHAT YOU'LL NEED:

• A minimum of 5 years of proven experience as a business analyst and/or project manager
• Experience and knowledge in Salesforce Marketing Cloud desirable
• Experience and knowledge in SAP desirable
• Ability to communicate (verbal and written) clearly and effectively with both IT and business stakeholders, with proven experience in acting as the "bridge" between the two parties
• Skilled at capturing business requirements, creating user stories and acceptance criteria
• Skilled at process design and improvement
• Skilled at application testing - developing test scripts, reviewing test results
• Ability to take a data-driven and analytical approach when understanding and analysing business requirements
• Excellent collaboration and communication skills with stakeholders across all levels, ability to communicate technical concepts in a clear and concise manner
• Business Analyst qualifications ideal (e.g. from British Computer Society)
• Experience and knowledge of Marketing and E-Commerce applications a bonus
• Experience in both waterfall and agile project methodologies a bonus
• Ability to travel within Europe