Business Process & Software Analyst

The Rewards & Benefits on Offer

• The opportunity to play a key role in technology-led business improvement.
• A varied and challenging position combining software development, systems analysis, and project delivery.
• The opportunity to influence IT strategy and implement solutions across global operations.
• The chance to work on business-critical systems, integrations, and automation projects.
• A collaborative working environment with opportunities to drive innovation and continuous improvement.
• Flexi-time scheme offering up to 15 hours credit or 7.5 hours deficit.

The Company You Will Be Working For

MTrec is proudly representing a long-term client in its search for a capable and proactive Business Process & Software Analyst to join its growing IT team in Washington, Tyne & Wear.

This is an exciting opportunity to join an international organisation where technology plays a vital role in operational efficiency and business growth. The successful candidate will work closely with stakeholders across the business to analyse processes, improve systems and deliver software solutions that support the organisation's long-term objectives.

This is a hands-on role combining business systems analysis, SQL database development, ERP management, software integration, and project delivery. It would suit someone who enjoys solving technical challenges while identifying opportunities to improve how a business operates.

The Role You Will Be Doing

Business Systems Analysis & Process Improvement

• Analyse business requirements and recommend appropriate software, hardware, and technology solutions.
• Identify opportunities to improve business processes, operational efficiency, and system performance.
• Translate stakeholder requirements into practical technical solutions.

SQL & Database Management

• Manage and maintain Microsoft SQL Server databases.
• Develop and maintain SQL queries, views, and stored procedures.
• Deliver data analysis and business intelligence solutions to support decision-making.

ERP Systems & Software Development

• Support, maintain and enhance ERP systems, including custom application development.
• Develop automation solutions to improve business processes.
• Maintain and administer key business systems, including Syspro (K3), Q-Pulse, Proficient, Microsoft 365 and Bartender Labelling Software.

Systems Integration & Reporting

• Design, develop and implement system integrations and process automation initiatives.
• Create reports and customer-facing documentation using Crystal Reports.
• Utilise XML, XSL, and Dataswitch technologies to support integration and automation projects.

IT Projects & Implementation

• Lead the implementation of enterprise software projects, system upgrades, and migrations.
• Work with suppliers and third-party partners, acting as the technical point of contact.
• Research emerging technologies and recommend solutions that deliver measurable business value.

Documentation, Training & Support

• Develop and maintain accurate technical documentation.
• Train users and provide support across the organisation.
• Ensure system documentation and records remain accurate and up to date.
• Provide occasional out-of-hours and emergency support when required.
• Support the development and execution of the company's IT strategy.

About You

The successful candidate will be technically capable, analytical, and proactive, with a strong interest in business process improvement and technology-led change.

Essential Skills & Experience

• Proven experience in a Business Analyst, Systems Analyst, ERP Analyst, or similar technical role.
• Strong Microsoft SQL Server skills, including writing queries, views, and stored procedures.
• Experience managing, supporting, and developing ERP systems.
• Knowledge of scripting and automation technologies.
• Experience delivering software implementations, integrations, and process improvement projects.
• A strong understanding of business processes and systems architecture.
• The ability to analyse requirements and translate them into effective technical solutions.
• Experience producing reports, dashboards, and business intelligence outputs.
• Excellent communication skills, including the ability to train and support users at all levels.
• Strong organisational skills and the ability to manage multiple projects and priorities.

Desirable Experience

• Experience using Crystal Reports.
• Knowledge of XML and XSL.
• Experience with Syspro, Q-Pulse, Proficient, Microsoft 365 and Bartender software.
• Exposure to manufacturing or regulated environments.
• Experience leading organisational change and technology adoption initiatives.

What Makes This Role Interesting?

This is an opportunity to take ownership of a varied portfolio of systems, software, and business improvement projects within an international organisation.

You will have the opportunity to combine hands-on technical work with stakeholder engagement and project delivery, helping to shape technology strategy and implement solutions that make a tangible difference to business performance.

If you are passionate about software, systems integration, automation and continuous improvement, this role offers the opportunity to apply your technical expertise while contributing to the company's ongoing growth.

If you have the required skills and experience, we would love to hear from you. Apply today for further information.