Business Support Hub Officer X3

About the Role

The people behind great leadership are rarely the people in the spotlight.

As a Business Support Hub Officer, you'll help Directors and senior leaders stay organised, informed and focused on what matters most. One moment you might be coordinating a major meeting, the next resolving a diary challenge, preparing key information or ensuring important actions don't lose momentum.

You will be part of a modern Business Support Hub that provides professional support across the Liverpool City Region Combined Authority. Your work will help leaders make decisions, deliver priorities and drive positive outcomes for communities across the city region.

Simply put, you'll be the person who helps things happen

About the person

You don't need to know everything, but you do need to be someone people can rely on.

We're looking for someone who enjoys being organised, stays calm when priorities change and takes pride in delivering a high-quality service. You'll be confident communicating with a wide range of people, building positive relationships and managing competing demands without losing sight of the detail.

You'll be comfortable using Microsoft 365 tools such as Copilot, Outlook, Teams and SharePoint, but just as importantly, you'll enjoy solving problems, finding better ways of working and seeing tasks through to completion.

If you're the type of person who notices what needs doing and gets on with it, you'll fit right in.

Please ensure that you provide clear examples and evidence in your application of how you meet the below key essential criteria. The information you provide in your application will be used for shortlisting.

1) Delivering effective business support and managing competing priorities

Tell us about a time when you successfully supported a busy service, team or manager while balancing multiple priorities. We'd like to understand how you organised your workload, adapted to changing demands and ensured important tasks were delivered accurately and on time.

2) Coordinating meetings, diaries and administrative activities

Describe an example where you organised meetings, managed diaries or coordinated activities involving multiple people. Tell us about the challenges you faced, how you approached them and what the outcome was.

3) Communication, relationships and use of Microsoft 365

Share an example that demonstrates your communication skills, ability to build positive working relationships and experience of using Microsoft 365 tools such as Outlook, Teams and SharePoint to support effective ways of working.

Please highlight how you meet the remaining essential criteria outlined in the person specification within your CV.

About the organisation

The Liverpool City Region is world-famous for its history, culture and creativity. A place of firsts, it is the birthplace of modern railways, public health and international trade. Now, our economy is being transformed once again, changing the world through world-leading innovation in health and life sciences, digital and creative, and advanced manufacturing - growing an economy already worth £35 billion a year.

The Combined Authority plays a central role in catalysing this innovation-led economy. We are seizing the unique opportunity to use our devolved powers and funding to create wealth and prosperity for all our 1.6 million residents and the whole UK - investing in our economy, people, place, transport and digital infrastructure. Our vision is for the Liverpool City Region to be: The best place to grow up, grow a family, and grow a business - where no-one is left behind.

Staff benefits

• Local Government Pension Scheme contributions between 5.5% and 12.5%
• Generous holiday entitlement of 29 days rising to 34 days after 5 years service, as well as bank holidays and the option to buy 10 additional days
• Free travel around Liverpool City Region with an All-Zone Metro card worth £1,450 per year plus All Zones Off Peak Trio ticket for your spouse or partner
• Flexible and hybrid working
• 24/7 access to Employee Assistance Programme for you and your family and Free counselling service
• Automatic enrolment to our Westfield Health Programme
• Corporate discounts at council-owned gyms
• Bike to Work Scheme
• Coaching, mentoring, apprenticeships, and professional qualifications including paid membership fees and even a £1k interest free learning loan for any non-job-related learning

Equality, Diversity & Inclusion

We offer a guaranteed interview scheme for candidates who have declared that they: have a disability, are from a Black, Asian or Minority Ethnic background, are care experienced (whether through foster care, residential care, supported living, kinship care, live-in care, home care or adoption), are a member of a reservist or have close family links to a member of the Armed Forces as we are under-represented by people from these communities.

To be considered under one of these schemes, you must indicate your eligibility in the relevant section of the application form. In addition, you must clearly demonstrate in your application how you meet the key essential criteria listed above.

Please highlight how you meet the remaining essential criteria outlined in the person specification within your CV.

Applications that do not include this evidence will not be considered under the guaranteed interview schemes.

The Liverpool City Region Combined Authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.

We actively promote diversity and inclusion. Please note that this role is unlikely to meet the eligibility requirements for sponsorship under the Skilled Worker route. We recommend that you assess your eligibility before applying for this position. Please visit

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