Support Hub Officer

Help us support Veterans and make a difference!

About us: Haig Housing is a long-established charity based in London with a presence across the UK. We are the largest veterans housing charity, providing houses for over 1500 veterans and their families. We put people at the centre of everything we do – our beneficiaries and staff. All our employees can expect to experience a professional and friendly working environment where we deliver for those who need us. We will celebrate our centenary in 2028 and intend to develop our estate for the next 100 years to provide for the veterans of the future.

About the role: The Support Hub Officer is the first point of contact for tenants reporting repairs and maintenance issues, providing a professional, responsive and customer‑focused service. The role is responsible for logging repair requests, raising work orders, monitoring progress and ensuring repairs are completed efficiently while keeping tenants informed throughout the process. Working closely with contractors and internal teams, the postholder helps coordinate repairs, maintain accurate records, monitor performance and ensure compliance with health and safety and building safety requirements. They also support invoice processing, manage correspondence and help resolve customer enquiries and complaints. The role requires strong communication, organisational and problem‑solving skills, with a focus on delivering excellent customer service. The Support Hub Officer contributes to continuous improvement, works collaboratively with colleagues and stakeholders, and plays a key role in ensuring tenants receive high‑quality repairs and maintenance services in line with the organisation's values.

What we offer: In addition to a competitive salary we provide a generous package that includes an excellent company pension, optional private medical insurance, good holiday allowance, life insurance and ongoing training and professional development.

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