Call centre agent (Remote)

About Trade Mastermind Trade Mastermind is one of the UK's leading business education and coaching organisations, supporting thousands of business owners in developing, growing and scaling successful companies. Founded by BBC The Apprentice winner Joseph Valente, we provide business owners with the training, coaching, mentoring and commercial support needed to build more profitable, scalable and sustainable businesses. Operating from our 20,000 sq. ft. Trade Mastermind University Headquarters in Peterborough, we are a fast-growing, ambitious organisation with a strong focus on commercial performance, customer success and continued growth. The Opportunity We are looking for an ambitious, target-driven Call Centre Agent to join our high-performing sales team in a full-time remote position. This is not a traditional call centre or appointment-setting role. We are seeking an experienced outbound sales professional who can take ownership of the entire sales journey, from initial contact and ticket sales through to building relationships and supporting clients throughout the event process. Working with warm outbound leads, you will engage directly with business owners, introduce them to our £97 Discovery Day events and secure their attendance. You will manage your own client pipeline, maintain regular communication leading up to the event and work closely with our sales team to maximise opportunities. This is an excellent opportunity for a confident, commercially driven individual who thrives in a fast-paced sales environment, enjoys building relationships and wants to maximise their earning potential while working from home.

Key Responsibilities

Conduct high-volume outbound sales calls to warm leads, engaging directly with business owners and decision-makers. Promote and sell tickets to Trade Mastermind's Discovery Day business training events. Take ownership of the full sales process, from initial contact and qualification through to event attendance. Build and manage a strong sales pipeline, maintaining consistent follow-up with prospective clients. Develop relationships with clients, ensuring they remain engaged and committed to attending their booked events. Handle objections professionally, negotiate effectively and consistently work towards agreed sales targets. Maintain accurate CRM records, monitor daily KPIs and contribute to overall team performance. Work closely with the wider sales team to support business growth and client success.

About You

A minimum of 3 years' experience in outbound telephone sales or telesales. A proven track record of achieving sales targets and successfully closing deals. Experience working in a high-volume calling environment with clearly defined KPIs. Strong communication, negotiation and objection-handling skills. The ability to build rapport quickly and confidently engage with business owners. Excellent pipeline management, organisation and follow-up skills. A competitive, self-motivated mindset with a genuine drive to achieve results. Comfortable working independently in a fully remote environment. Must have a reliable internet connection and their own laptop or computer suitable for business use. Previous experience in B2B sales, telesales, event sales or business development would be advantageous. This is a full sales position rather than an inbound customer service or appointment-setting role. Candidates must be comfortable with outbound calling, sales targets and achieving performance-based objectives.

What We Offer

£25,420–£30,000 basic salary depending on experience. Uncapped commission structure. OTE £45,000–£65,000+ with additional earning potential based on performance. Commission on event ticket sales and attendance-related bonuses. Monthly sales incentives and performance-based rewards. Warm leads and sales opportunities provided. Company pension scheme after 3 months of employment. 20 days' annual leave plus bank holidays. Birthday off as an additional day of leave. Genuine career progression opportunities into Senior Sales Executive, Team Leader, Business Development Manager and Sales Manager positions. Full-time remote working. Why Join Trade Mastermind? At Trade Mastermind, we believe in rewarding ambition, recognising performance and creating opportunities for individuals who want to achieve more. You will join a fast-paced, commercially focused organisation where your contribution directly impacts business growth and where exceptional performance is recognised and rewarded. With warm leads provided, ongoing sales training, uncapped commission and a clear progression structure, this role offers an exciting opportunity to build a successful and financially rewarding sales career from the comfort of your own home. If you are an experienced outbound sales professional with strong closing skills, a competitive mindset and the ambition to maximise your earning potential, we would love to hear from you. Apply today and take the next step in your sales career with Trade Mastermind