Claims Adjuster

About the Role

Our client is seeking a diligent and customer-focused Claims Adjuster to join their thriving insurance operations in Birmingham . In this critical role, you will be responsible for investigating, evaluating, and settling insurance claims efficiently and fairly, ensuring adherence to policy terms and company procedures. You will serve as the primary point of contact for policyholders during the claims process, providing clear communication and support. This position offers the chance to become an integral part of a supportive team in a bustling city, contributing to the company's reputation for excellent customer service and efficient claims handling, all while working predominantly from their well-equipped Birmingham office.

Key Responsibilities

• Investigate insurance claims thoroughly by gathering evidence, interviewing involved parties, and reviewing documentation.
• Assess policy coverage and determine liability, making fair and accurate settlement recommendations.
• Negotiate settlements with claimants and third parties in a professional and timely manner.
• Maintain detailed and accurate claim files, documenting all activities and decisions made.
• Ensure compliance with all relevant insurance regulations and company policies throughout the claims process.
• Provide empathetic and clear communication to policyholders, guiding them through the claims procedure.

Requirements

• Experience in claims handling or a related role within the insurance industry.
• Strong investigative and analytical skills with a keen eye for detail.
• Excellent negotiation and communication abilities, both written and verbal.
• Proficiency in using claims management software and standard office applications.
• A solid understanding of insurance policies, legal requirements, and claims procedures relevant to the UK market.

Benefits

• Competitive salary commensurate with experience.
• Company car or car allowance provided.
• Comprehensive private medical insurance and life assurance.
• Generous holiday allowance and stakeholder pension scheme.
• Structured training programs and career progression opportunities within the Birmingham office.