Claims Handler - Motor Insurance

About the Role

Our client is seeking a proficient and customer-oriented Claims Handler specializing in Motor Insurance to join their busy office in Plymouth . This role is integral to supporting customers during a stressful time, ensuring their motor insurance claims are processed efficiently, fairly, and accurately. You will manage a portfolio of claims, liaising with policyholders, third parties, repairers, and other stakeholders to gather information, assess liability, and authorize settlements. The successful candidate will possess strong communication skills, a keen eye for detail, and a solid understanding of the motor insurance claims process. Join our dedicated team in Plymouth and contribute to exceptional customer service.

Key Responsibilities

• Manage a caseload of motor insurance claims from first notification to settlement.
• Investigate claims by gathering relevant information, including police reports and witness statements.
• Assess liability and coverage in line with policy terms and conditions.
• Negotiate settlements with policyholders, third parties, and repairers.
• Authorize payments for approved claims, ensuring accuracy and adherence to financial limits.
• Maintain clear and concise records of all claim activities and communications within the claims system.

Requirements

• Previous experience as a Claims Handler , particularly in motor insurance.
• Good understanding of motor vehicle insurance policies and claims procedures.
• Strong investigative and analytical skills.
• Excellent communication and negotiation abilities.
• Proficiency in using claims management software and standard office tools.
• Customer-focused approach with a commitment to providing excellent service.

Benefits

• Competitive salary and potential for annual bonuses.
• Comprehensive health insurance benefits.
• Generous holiday allowance and access to a company pension scheme.
• Ongoing training and professional development opportunities.
• A supportive and collaborative team environment in Plymouth .