Claims Handler - Motor Insurance

About the Role

Our client is seeking a diligent and detail-oriented Claims Handler to join their busy Motor Insurance team in Sunderland . This role involves managing a portfolio of motor insurance claims, ensuring they are processed efficiently, accurately, and in line with company procedures and regulatory requirements. You will be the primary point of contact for policyholders and third parties, providing clear communication and empathetic support throughout the claims journey. This is a fantastic opportunity to develop your career within the insurance sector, contributing to a team known for its commitment to customer satisfaction in the North East.

Key Responsibilities

• Manage the end-to-end process for a range of motor insurance claims.
• Investigate claims, gather necessary information, and assess liability and policy coverage.
• Communicate effectively with policyholders, third parties, repairers, and other stakeholders.
• Authorize payments and negotiate settlements within your delegated authority.
• Identify potential fraudulent claims and escalate as appropriate.
• Maintain accurate and up-to-date records on the claims management system.

Requirements

• Previous experience in a claims handling role, preferably within motor insurance .
• Good understanding of the claims process and relevant legislation.
• Excellent communication and customer service skills.
• Strong organizational abilities and attention to detail.
• Proficiency in using claims management software.
• Ability to work effectively in a fast-paced environment.

Benefits

• Competitive salary and performance-related incentives.
• Opportunity for hybrid working, blending office and remote work.
• Comprehensive training and career development pathways.
• Pension scheme and generous holiday allowance.
• A supportive team culture focused on professional growth in Sunderland .