Claims Handler - Motor Insurance

About the Role

Our client is seeking a diligent and customer-focused Claims Handler specializing in Motor Insurance to join their remote team. You will manage a portfolio of motor insurance claims, ensuring prompt, fair, and efficient resolution for policyholders. This role requires excellent communication skills, a keen eye for detail, and the ability to navigate complex claims processes efficiently. Working from home, you will be an integral part of a supportive virtual team, contributing to the smooth operation of the claims department and upholding the company's reputation for excellent service in the insurance industry.

Key Responsibilities

• Handle a caseload of motor insurance claims from initial notification through to settlement.
• Investigate claims by gathering relevant information, including police reports, witness statements, and repair estimates.
• Assess liability and quantum, making fair and accurate settlement offers.
• Communicate proactively and empathetically with policyholders, third parties, and repairers.
• Maintain accurate and up-to-date records of all claims activity on the claims management system.
• Identify potentially fraudulent claims and escalate them to the investigations team as appropriate.

Requirements

• Previous experience in a claims handling role, specifically within motor insurance.
• Good understanding of motor insurance policies, procedures, and relevant legislation.
• Excellent communication and interpersonal skills, with the ability to handle sensitive conversations.
• Strong organizational skills and the ability to manage a high volume of work effectively.
• Proficiency with IT systems, including claims management software and Microsoft Office.
• Ability to work independently and proactively in a remote working environment.

Benefits

• Competitive salary and potential for annual bonus.
• Fully remote working arrangement, offering significant flexibility.
• Comprehensive private medical insurance and additional wellness benefits.
• Company-provided IT equipment and an allowance for home office setup.
• Ongoing training and development opportunities within the insurance sector.