Claims Handler - Motor Insurance

About the Role

Our client is seeking a proactive and customer-focused Claims Handler to manage motor insurance claims from their remote work location. You will be responsible for assessing liability, negotiating settlements, and ensuring a smooth and fair claims process for policyholders. This role is ideal for an individual with excellent communication and problem-solving skills who thrives in an autonomous environment. Working remotely, you will be a key part of a dedicated claims team, contributing to the company's commitment to providing exceptional service and efficient claims resolution, all from the convenience of your home office.

Key Responsibilities

• Receive and register new motor insurance claims, gathering all necessary details from policyholders and third parties.
• Investigate claims promptly, assessing liability and policy coverage in accordance with terms and conditions.
• Negotiate settlements with policyholders, third-party insurers, and repairers.
• Manage claims files efficiently, ensuring accurate documentation and timely updates.
• Communicate empathetically and professionally with customers throughout the claims journey.
• Identify potential fraudulent claims and follow established procedures for investigation.

Requirements

• Experience in handling motor insurance claims or a similar role within the insurance sector.
• Strong understanding of the claims process, policy wordings, and relevant legislation.
• Excellent negotiation and communication skills, with the ability to manage challenging conversations.
• Proficiency in claims management systems and general IT applications.
• Ability to work independently, manage time effectively, and meet performance targets in a remote setting.

Benefits

• Competitive salary and bonus opportunities based on performance.
• Fully remote working arrangement for maximum flexibility.
• Comprehensive health, dental, and life insurance coverage.
• Company-provided equipment and IT support.
• Opportunities for career progression and professional development in the insurance field.