Claims Handler

About the Role

Our client is looking for a diligent and customer-focused Claims Handler to join their team in Norwich . This role is essential for managing the claims process from initial notification through to settlement, ensuring a smooth and positive experience for policyholders. You will be responsible for investigating claims, verifying coverage, and negotiating fair settlements, acting as a key point of contact for customers during what can often be a difficult time. The ideal candidate will have excellent communication skills and a methodical approach to handling sensitive information and complex cases.

Key Responsibilities

• Receive and record new insurance claims accurately and efficiently.
• Investigate the circumstances of claims, gather evidence, and assess liability.
• Communicate with claimants, witnesses, and third parties to obtain necessary information.
• Determine the validity of claims and authorize payments in line with policy terms.
• Manage a caseload of claims, ensuring timely progress and resolution.
• Provide clear explanations of policy coverage and claims procedures to customers.

Requirements

• Previous experience in a claims handling role within the insurance industry.
• Good understanding of insurance policies and claims processes.
• Strong organizational skills and the ability to manage a high volume of work.
• Excellent communication and customer service skills.
• Proficiency in using claims management software and standard office applications.

Benefits

• Competitive salary commensurate with experience in Norwich .
• Hybrid working arrangement offering flexibility.
• Comprehensive training and ongoing professional development.
• Opportunity to work for a reputable insurance company.
• A supportive team culture focused on delivering excellent service.