Client Services Representative

About the Role

Our client is looking for a professional and proactive Client Services Representative to join their office-based team in Oxford . This role is essential for building and maintaining strong relationships with clients, ensuring they receive outstanding support and service. You will manage client inquiries, resolve issues, and act as a key point of contact, contributing to the overall client satisfaction and retention strategy. This is an excellent opportunity for individuals who excel in face-to-face and telephone interactions and thrive in a collaborative office setting.

Key Responsibilities

• Serve as the primary contact for a dedicated group of clients, addressing their needs and concerns.
• Handle inbound client communications via phone and email, providing timely and accurate responses.
• Troubleshoot and resolve client issues, coordinating with internal teams as needed.
• Maintain detailed and up-to-date client records in the CRM system.
• Conduct client meetings and provide updates on services and products.
• Identify opportunities to improve client satisfaction and build long-term partnerships.

Requirements

• Proven experience in a client services or customer support role.
• Excellent communication, interpersonal, and presentation skills.
• Proficiency with CRM software and standard business applications.
• Strong organizational skills and the ability to manage multiple client accounts.
• A proactive and solution-oriented approach to client management.
• Ability to work effectively as part of an office-based team.

Benefits

• Competitive salary and potential for annual bonuses.
• Opportunity to work in a dynamic office environment in Oxford .
• Comprehensive training and professional development programs.
• Generous holiday allowance and pension scheme.
• A supportive and collaborative team culture.
• Access to company amenities and social events.