Client Services Representative

About the Role

Our client is recruiting a motivated Client Services Representative to be part of their dedicated team in Wolverhampton . In this role, you will be the primary advocate for clients, ensuring their needs are met with exceptional service and support. You will manage client communications, resolve issues promptly, and maintain strong relationships, contributing significantly to customer retention and satisfaction. This is an on-site position, offering a stable and engaging work environment where you can develop your skills in client management and support within the heart of the West Midlands.

Key Responsibilities

• Manage and maintain client relationships, acting as a key point of contact.
• Respond to client inquiries and provide accurate information about services and products.
• Resolve client issues and complaints efficiently and professionally.
• Process client requests and ensure timely follow-up.
• Maintain comprehensive client records and update the CRM system.
• Gather client feedback to identify areas for service improvement.

Requirements

• Proven experience in a customer service , client support , or account management role.
• Excellent communication and negotiation skills, with a strong customer focus.
• Proficiency in CRM software and standard office applications.
• Ability to handle multiple responsibilities and prioritize effectively.
• Strong problem-solving skills and a commitment to client satisfaction.
• Must be reliable and able to work full-time from our Wolverhampton office.

Benefits

• Competitive salary package with performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• Opportunities for professional development and career progression.
• A supportive and collaborative office culture.
• Generous holiday allowance and company pension scheme.