Client Services Support Administrator

Are you looking for a new role in the Financial Services sector, would you like to join a well-established Financial Planning firm who have an excellent working environment where you are well looked after and valued, well look no further…

My client based on the outskirts of Norwich, who has been trading since 2010 are looking for an experienced Administrator with a strong background of working in an IFA Practice setting or a similar Financial services role, to join their friendly group of existing staff.

My client are looking for someone with a can-do attitude, a warm personality, ideally with some experience in an administrative role, you must also be computer literate and ideally able to drive, as their location is outside of Norwich.

Above all else, you will be a great person to work with, a hard worker and a team player.

My client offers advice with regard to pensions, SIPPS, Savings, Investments, Protection Plans as well as Trust Planning.

Role purpose

This is a key role to provide a first-class proactive support service to the Advisers and clients. Working closely with the Advisers, Directors and Paraplanners, you will be responsible for ensuring the client always receives the highest level of service. You will need to enjoy working as part of a successful team and be able to actively contribute towards a common goal.

You will be expected to arrange plans and investments as recommended by the Advisers and provide administrative and technical support to enable them to advise their clients accordingly ensuring compliance and regulatory requirements are adhered to.

You will be fully accountable and self-reliant and be able to produce accurate work with minimum input from others.

Relevant Skills and Knowledge

• Ability to multi-task and juggle a busy and varied workload.

• Ability to accurately follow a process.

General Responsibilities

• Liaising with product and solution providers.

• Developing and maintaining internal relationships across the business, communicating effectively.

• Responding to internal and external queries promptly.

• Ensuring processes and procedures are followed and service standards are met.

• Time and priority management.

Specific Responsibilities

Arranging agency servicing transfers and ensuring plan information is accurate and up to date

Keeping up to date with IT and back-office systems changes to ensure efficiency and accuracy

Preparing files for review meetings (both annual, half yearly and ad-hoc), writing agendas and ensuring post meeting actions are processed within service level agreements

Diary and task management of client work

Processing and submitting new business

Processing and submitting changes to existing plans, investments and policies (for example amendments to premiums, withdrawals, funds)

Producing plan, policy, fund information

Ensuring the client file meets auditing expectations

Annual re-assessments of suitability

Annual drawdown re-assessment

Processing changes to client details and liaising with 3rd parties to ensure changes are accurately completed

Data extraction, checking and analysis

Prioritising work and contributing to the team and business goals

Client communication (letter, email, telephone and face to face)

Assisting with implementing and improving administrative processes

Ensuring new client signs up are processed timely and accurately and the file is compliant, with the required servicing and fee schedule adhered to

Accurate system updating Identifying and rectifying errors

Preparing and dispatching client valuation reports

Providing technical support to the Advisers and other team members

Answering technical client queries

Competent administration through wrap platforms utilized by the company

Answering the telephone promptly and communicating positively and effectively

Benefits

My client have a flexible approach, operating a 37 hour week, you are able to start between 8 and 9 and leave anytime between 5 and 6, Fridays are 9-3 for everyone, you can take between 1 and 1.5hrs for lunch.

Death in service 4 x salary

Free Parking

Standard pension, 3% employer contribution

Holiday entitlement is 26 days (an extra day off for your Birthday if it falls on a working day).

Financial assistance with further and ongoing studies