Client Support Advisor

About the Role

Our client is looking for a professional and friendly Client Support Advisor to join their team in Glasgow . This role is central to ensuring our clients receive outstanding support and assistance with our range of services. You will be responsible for addressing inquiries, resolving issues, and building strong relationships with our client base. This is a fantastic opportunity to be part of a dedicated customer service team, contributing to the company's commitment to exceptional client care and service delivery in a busy office environment.

Key Responsibilities

• Provide comprehensive support to clients via phone, email, and in-person interactions.
• Address client queries, concerns, and requests efficiently and effectively.
• Maintain accurate records of client communications and support activities.
• Troubleshoot and resolve client issues, escalating complex cases as needed.
• Build and maintain positive relationships with clients through excellent service.
• Contribute to client satisfaction and retention initiatives.

Requirements

• Previous experience in a client support or customer service role.
• Excellent communication and interpersonal skills.
• Strong problem-solving capabilities and attention to detail.
• Ability to manage multiple client inquiries simultaneously.
• Familiarity with CRM systems is advantageous.
• A professional demeanor and commitment to client satisfaction.

Benefits

• Competitive salary and potential for performance-related bonuses.
• Structured training program to ensure success in the role.
• Full range of employee benefits, including health coverage.
• Generous holiday allowance.
• Opportunity to work in a central Glasgow location within a supportive team.