Client Support Advisor

About the Role

Our client has an exciting opportunity for a dedicated Client Support Advisor to join their expanding team in Glasgow . This fully remote role allows you to provide vital support to our valued clients, ensuring their needs are met efficiently and professionally. You will be instrumental in fostering strong client relationships through clear communication and effective problem-solving, all while enjoying the flexibility of working from home. We are seeking individuals who are self-motivated, adept at communication, and committed to delivering an exceptional client experience on a consistent basis.

Key Responsibilities

• Manage incoming client inquiries via telephone, email, and instant messaging.
• Provide accurate and comprehensive information regarding our services and products.
• Resolve client issues and concerns in a timely and satisfactory manner.
• Maintain detailed and up-to-date records of all client interactions in the CRM.
• Identify trends in client issues and report them to management for service improvement.

Requirements

• Previous experience in a client support or customer service role.
• Excellent communication and active listening skills, essential for remote interaction.
• Proficiency with customer relationship management (CRM) software.
• Strong organizational skills and the ability to work independently in a remote setting.
• A proactive and customer-centric approach to problem-solving.

Benefits

• Competitive salary and potential for remote performance bonuses.
• Fully remote position offering excellent work-life balance.
• Access to online training and professional development resources.
• Contributory pension scheme.
• Opportunities for career growth within the company.