Client Support Advisor

About the Role

Our client is seeking a dedicated and empathetic Client Support Advisor to join their dynamic team in Cambridge . This role is essential for providing outstanding support and assistance to clients, ensuring they have a positive and productive experience. You will be the first point of contact for client inquiries, addressing their needs with efficiency and care. This hybrid role combines the benefits of in-office collaboration with the flexibility of remote working, supporting our client's operations in Cambridge .

Key Responsibilities

• Respond to client inquiries via phone, email, and other communication channels promptly and professionally.
• Provide accurate information and solutions related to client accounts, products, and services.
• Assist clients with navigating platforms, troubleshooting issues, and completing necessary processes.
• Document all client interactions and resolutions meticulously in the CRM system.
• Identify client needs and escalate complex issues to appropriate internal teams for resolution.
• Contribute to building strong client relationships through consistent and helpful support.

Requirements

• Prior experience in a Client Support or Customer Service role.
• Excellent verbal and written communication skills, with the ability to explain information clearly.
• Strong customer focus with a patient and empathetic approach.
• Proficiency in using CRM software and standard office applications.
• Ability to multitask and manage time effectively within a hybrid work schedule .
• A proactive attitude and willingness to learn about our client's offerings in Cambridge .

Benefits

• Competitive salary and performance-related bonuses.
• Hybrid working model promoting flexibility and work-life balance.
• Comprehensive training programs to enhance product knowledge and support skills.
• Generous holiday allowance and pension contributions.
• A supportive and collaborative team culture in Cambridge .