Client Support Advisor

About the Role

Our client is seeking a personable and efficient Client Support Advisor to join their vibrant team in Edinburgh . You will be responsible for providing exceptional support and guidance to clients, addressing their needs and ensuring a seamless experience with our client's offerings. This role requires excellent communication skills and a proactive approach to problem-solving. Join a company that values its clients and offers a supportive environment for its employees to grow and succeed.

Key Responsibilities

• Handle inbound client inquiries via phone, email, and in-person channels.
• Provide clear and concise information regarding services, policies, and procedures.
• Assist clients with account management and service-related requests.
• Resolve client issues effectively and efficiently, ensuring high levels of satisfaction.
• Maintain accurate client records and update system information promptly.
• Collaborate with internal teams to ensure client needs are met.

Requirements

• Experience in a client-facing or customer support role.
• Outstanding communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and manage time effectively in a busy environment.
• Familiarity with CRM systems and standard office software.
• A positive attitude and a genuine desire to help clients.

Benefits

• Competitive salary and performance bonuses.
• Hybrid work arrangement offering flexibility.
• Health and wellness benefits package.
• Opportunities for professional development and training.
• A collaborative and positive workplace culture.