Client Support Advisor

About the Role

Our client requires a proactive and customer-focused Client Support Advisor to be based in their Cardiff office. This role is central to delivering outstanding support and ensuring client satisfaction with our client's services. You will be the primary point of contact for clients, addressing their needs, resolving issues, and building lasting relationships. This is a fantastic opportunity for an individual with excellent communication skills and a passion for helping others to thrive in a dynamic team environment, contributing directly to the success of the business in the heart of Cardiff , Wales.

Key Responsibilities

• Provide first-line support to clients via telephone, email, and in-person interactions.
• Accurately diagnose and resolve client issues, ensuring timely resolution and customer satisfaction.
• Guide clients through product features, services, and troubleshooting steps.
• Maintain detailed records of client communications and support activities in the company's database.
• Escalate complex technical or service issues to the appropriate internal teams.
• Contribute to the development of support documentation and knowledge base articles.

Requirements

• Previous experience in a client support or customer service role is highly desirable.
• Excellent verbal and written communication skills, with a professional demeanour.
• Strong organisational skills and the ability to manage multiple client requests simultaneously.
• Proficiency with Microsoft Office Suite and experience with CRM systems.
• A proactive approach to problem-solving and a commitment to client satisfaction.
• Ability to work effectively within a team in our Cardiff -based office.

Benefits

• Competitive starting salary.
• Opportunity to work in a vibrant office environment in Cardiff .
• Structured training program and ongoing professional development.
• Pension scheme and holiday entitlement.
• Collaborative team culture and career progression opportunities.