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Client Support Advisor

Posted by Placements24
cardiff, wales, CF10 1AA, United Kingdom
Full time
On-site
£24,000 - £24,000 Per Annum

Job Description

About the Role

Our client is looking for a motivated Client Support Advisor to join their customer service team based in Cardiff . This role is crucial for providing exceptional support and building strong relationships with their clientele. You will be responsible for understanding and addressing client needs, resolving issues efficiently, and ensuring a positive experience with the company's services. This is an on-site position, offering a structured work environment and direct interaction with colleagues. The ideal candidate will possess strong communication skills and a genuine desire to help others, contributing to a team that values dedication and customer-centricity. This role presents a solid opportunity for growth within a reputable organisation.

Key Responsibilities

Serve as the primary point of contact for client inquiries and support requests.
Investigate and resolve client issues related to products, services, or accounts.
Provide clear and concise information regarding company offerings and policies.
Maintain accurate and detailed records of client interactions in the designated system.
Liaise with other departments to ensure timely and effective resolution of client concerns.
Contribute to team efforts by achieving individual and team performance goals.

Requirements

Demonstrable experience in a customer-facing role, such as customer service or account management.
Excellent verbal and written communication skills, with the ability to explain complex information simply.
Proficiency in using standard office software and CRM systems.
Strong organizational skills and attention to detail.
Ability to work collaboratively within an office environment.
A positive attitude and a commitment to delivering outstanding client support.

Benefits