Client Support Advisor

About the Role

Our client is seeking a dedicated and personable Client Support Advisor to join their vibrant team in Brighton . In this role, you will be the primary point of contact for clients, providing exceptional support and ensuring their needs are met efficiently and professionally. You will work in a collaborative office environment, playing a key role in fostering strong client relationships and contributing to the company's reputation for outstanding service. This is an ideal position for individuals who excel at communication and problem-solving in a client-facing capacity.

Key Responsibilities

• Respond to client inquiries via phone, email, and in-person with promptness and courtesy.
• Assist clients with account management, service inquiries, and issue resolution.
• Troubleshoot and resolve client issues, ensuring customer satisfaction.
• Process client requests, orders, and documentation accurately.
• Maintain detailed and up-to-date client records in the CRM system.
• Gather client feedback to help improve services and processes.

Requirements

• Previous experience in a client support or customer service role.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and the ability to build rapport with clients.
• Proficiency with standard office software and CRM systems.
• A proactive and methodical approach to problem-solving.
• Ability to work effectively both independently and as part of a team.

Benefits

• Competitive salary.
• Comprehensive training and ongoing support.
• Opportunities for career advancement.
• A friendly and dynamic office culture.
• Company social events.