Client Support Advisor

About the Role

Our client is seeking a proactive and detail-oriented Client Support Advisor to join their dedicated team in Glasgow . This role is critical in providing seamless support to their valued clients, ensuring their needs are met efficiently and professionally. You will be the primary point of contact for clients, addressing queries, providing information, and building strong working relationships. This is an excellent opportunity for an individual with strong communication skills and a passion for service excellence to contribute to a reputable organization based in a bustling Glasgow office.

Key Responsibilities

• Respond to client inquiries via phone, email, and in-person, providing accurate and timely information.
• Manage client accounts, ensuring all details are up-to-date and accurate in the system.
• Assist clients with navigating services and resolving any issues they may encounter.
• Build and maintain strong, long-lasting client relationships based on trust and professionalism.
• Liaise with internal departments to ensure client requests are fulfilled efficiently.
• Proactively identify opportunities to improve client satisfaction and service delivery.

Requirements

• Previous experience in a client-facing or customer service role.
• Excellent communication, listening, and interpersonal skills.
• Strong organizational skills and the ability to manage multiple client needs simultaneously.
• Proficiency in using office software and CRM systems.
• A positive attitude and a commitment to providing exceptional client support.

Benefits

• Competitive salary reflective of experience and dedication.
• Opportunity to work in a key role supporting esteemed clients in Glasgow .
• Comprehensive health and dental coverage.
• Generous annual leave allowance.
• Continuous training and career development pathways.