Client Support Advisor

About the Role

Our client is looking for an enthusiastic and detail-oriented Client Support Advisor to join their growing customer service department in Cardiff . This role is essential for building and maintaining strong relationships with clients by providing outstanding support and assistance. You will handle a variety of client requests, troubleshoot issues, and ensure a seamless customer experience. This position offers the chance to work remotely, providing flexibility while contributing to a client-focused team that prioritizes efficiency and client satisfaction.

Key Responsibilities

• Provide high-quality customer service and support to clients via multiple communication channels.
• Address client inquiries, resolve issues, and ensure prompt and effective solutions.
• Maintain accurate and up-to-date client records in the company's CRM system.
• Proactively engage with clients to offer support and gather feedback on services.
• Collaborate with internal teams to resolve client issues and improve service delivery.
• Onboard new clients and guide them through the initial stages of using our services.

Requirements

• Previous experience in a client-facing role, such as customer service or account management .
• Excellent communication and active listening skills.
• Proficiency with CRM software and helpdesk tools.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to work independently and manage time effectively in a remote setting.
• Demonstrated ability to build rapport and maintain positive client relationships.

Benefits

• Competitive salary and potential for performance bonuses.
• Fully remote working arrangement, offering excellent work-life balance.
• Opportunities for career growth and further training.
• Generous annual leave allowance.
• A dynamic and supportive team environment, accessible from anywhere.