Client Support Coordinator (Remote)

About the Role

Our client is looking for a highly organised and proactive Client Support Coordinator to join their expanding team, operating entirely remotely to serve clients in and around Norwich . This key role focuses on ensuring clients receive timely and effective support, acting as a primary point of contact for queries, service arrangements, and ongoing care needs. You will play a vital part in coordinating services, liaising with support providers, and ensuring client satisfaction and well-being. This is an excellent opportunity for a dedicated professional to excel in a fully remote role that offers autonomy and impact.

Key Responsibilities

• Manage incoming client inquiries via phone, email, and online platforms, providing prompt and accurate responses.
• Coordinate the scheduling and delivery of support services, ensuring all client needs are met.
• Liaise with a network of care providers and external agencies to confirm service arrangements.
• Maintain detailed client records, including progress notes, service agreements, and contact logs.
• Proactively identify and resolve client issues, escalating complex cases as needed.
• Gather client feedback to continuously improve service delivery.

Requirements

• Proven experience in a client support , care coordination, or administrative role.
• Strong organisational skills and the ability to manage multiple priorities effectively.
• Excellent communication and interpersonal skills, with a patient and empathetic approach.
• Proficiency in using CRM systems, Microsoft Office Suite, and remote collaboration tools.
• Ability to work independently and demonstrate initiative in a home-based environment.
• A commitment to delivering exceptional client service.

Benefits

• Fully remote working position offering excellent work-life balance.
• Competitive annual salary with potential for performance-based increases.
• Comprehensive training and ongoing professional development support.
• Generous holiday allowance and company pension scheme.
• A supportive and collaborative virtual team culture.