Client Support Executive

About the Role

Our client is actively searching for a proactive and detail-oriented Client Support Executive to join their team in Portsmouth . In this office-based role, you will be the primary point of contact for clients, ensuring their needs are met and their experience with our services is exceptional. You will manage client relationships, troubleshoot issues, and provide comprehensive support, contributing directly to client retention and satisfaction. This is an exciting opportunity for a customer-focused professional looking to advance their career in a reputable organisation.

Key Responsibilities

• Build and maintain strong, long-lasting client relationships.
• Oversee the day-to-day client support operations.
• Address and resolve client inquiries, issues, and complaints efficiently.
• Provide product and service information and support to clients.
• Liaise with internal departments to ensure client needs are met.
• Conduct client satisfaction surveys and analyse feedback.

Requirements

• Proven experience in a client support or account management role.
• Exceptional communication and interpersonal skills.
• Strong understanding of client relationship management principles.
• Proficiency in CRM software and Microsoft Office Suite.
• Excellent problem-solving skills and ability to work under pressure.
• Commitment to delivering outstanding customer service.

Benefits

• Competitive salary and performance-based incentives.
• Opportunity to work in a dedicated office environment in Portsmouth .
• Extensive training and professional development opportunities.
• Contributory pension scheme.
• A vibrant and supportive company culture.