Client Support Executive

About the Role

Our client is seeking a proactive and professional Client Support Executive to join their team in Portsmouth . This role is key to ensuring our clients receive outstanding support and build strong relationships with our services. You will manage client inquiries, provide solutions, and act as a liaison between clients and internal teams. This position offers a hybrid working model, allowing for flexibility while maintaining essential in-office collaboration in the Hampshire region, perfect for someone who values both autonomy and teamwork.

Key Responsibilities

• Manage a portfolio of clients, providing dedicated support and assistance.
• Address client inquiries and resolve issues promptly and effectively.
• Conduct regular check-ins with clients to ensure satisfaction and identify needs.
• Collaborate with sales and technical teams to ensure client success.
• Document client interactions and maintain up-to-date client records.
• Contribute to improving client support processes and strategies.

Requirements

• Proven experience in client support, account management, or a similar role.
• Excellent communication, negotiation, and interpersonal skills.
• Strong organizational skills and the ability to manage multiple priorities.
• Proficiency in CRM software and standard office applications.
• Ability to work effectively in a hybrid setting, balancing remote and office-based tasks.
• Located in or able to commute to Portsmouth .

Benefits

• Competitive salary and potential for performance-related incentives.
• Hybrid work schedule providing work-life balance.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and training.
• A collaborative and dynamic team environment.