Client Support Specialist - Hybrid

About the Role

Our client is searching for a proactive and adaptable Client Support Specialist to join their team in Glasgow . This role involves providing essential support to clients, resolving their queries, and ensuring their satisfaction. The position offers a hybrid work arrangement, allowing for a balanced approach to remote and in-office collaboration. You will be a key contact point for clients, contributing to a positive and efficient service experience.

Key Responsibilities

• Respond to client inquiries via phone, email, and internal messaging systems.
• Assist clients with understanding and utilizing our products and services.
• Troubleshoot and resolve client issues, documenting all actions taken.
• Escalate complex client problems to senior team members or relevant departments.
• Maintain up-to-date client records in the CRM system.
• Contribute to a positive client relationship through excellent service delivery.

Requirements

• Previous experience in a customer service or client support role is preferred.
• Strong communication skills, both written and verbal.
• Familiarity with CRM software and helpdesk tools.
• Ability to manage multiple tasks and prioritize effectively.
• Comfortable working in a hybrid model, splitting time between home and the Glasgow office.
• A proactive and problem-solving mindset.

Benefits

• Competitive hourly wage commensurate with experience.
• Hybrid working flexibility.
• Paid training and ongoing professional development opportunities.
• Contribution to a company pension scheme.
• A supportive and team-oriented work environment.