Client Support Specialist

About the Role

Our client is seeking a dedicated Client Support Specialist to enhance their client services department in Edinburgh . This role is vital for ensuring clients receive timely, accurate, and helpful support, fostering strong partnerships and maximizing client satisfaction. You will be responsible for addressing client queries, resolving issues, and providing guidance on product usage and services. This is an excellent opportunity for an individual with a passion for client relations and a proactive approach to problem-solving within the dynamic financial services sector in Edinburgh .

Key Responsibilities

• Serve as a primary point of contact for client inquiries, providing exceptional support via phone, email, and online chat.
• Troubleshoot and resolve client issues related to accounts, services, and platform usage.
• Educate clients on best practices and new features to ensure they gain maximum value from our offerings.
• Document all client interactions and resolutions meticulously in the CRM system.
• Collaborate with internal teams to address complex client needs and advocate for client interests.
• Proactively identify opportunities to improve client experience and service delivery.

Requirements

• Proven experience in a client support, account management, or customer service role.
• Strong understanding of client relationship management principles and best practices.
• Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
• Proficiency with CRM software and support ticketing systems.
• A commitment to providing outstanding service to clients in Edinburgh .

Benefits

• Competitive salary commensurate with experience.
• Hybrid work model to support work-life balance.
• Comprehensive benefits package including health and pension schemes.
• Opportunities for career growth and skill development.
• A collaborative and professional working environment.