Clinical Support Team Administrator

Job Title: Clinical Support Team Administrator

Department: Southgate Ward

Duration: This is a temporary role, and it is currently due to last until roughly 31st December 2026

Location: Wedgwood House, Hardwick Lane, Bury St Edmunds, IP33 2QZ

Hours: 37.5 hours per week, Mon - Fri, 8am - 4pm

Pay Banding: Band 3 – £14.05 per hour

Trust: Norfolk and Suffolk NHS Foundation Trust

The postholder must have the following experience:

Strong administrative experience

Job Description

ROLE SUMMARY

· Provide secretarial / administrative support to the team in order that they can provide an efficient service to all customers

· Respond to the administrative needs of the service to ensure that the requirements of the organisation are met.

· Supervise lower banded staff

DUTIES AND RESPONSIBILITIES

Clinical Support

· Provide accurate, prompt and efficient secretarial/administrative support to the clinical multi-disciplinary team which may include spreadsheets and reports.

· Use electronic systems to input and access information as required by the clinical multi-disciplinary team.

· Deal with and process all types of patient referrals liaising directly with General Practitioners, clinical staff including medical staff from other areas.

· Liaise with clinical team members in relation to urgent referrals or other emergencies.

· Provide non-clinical information to patients and families, where necessary, including cancellation of appointments.

· Take and process minutes for teams (across the Locality).

Communication

· Contribute to effective communication by liaising with internal and external parties and agencies as required on behalf of the team.

· Deal with correspondence and communication liaising, prioritising and co-ordinating with the clinical team.

· Deal with telephone calls and general enquiries and maintain an efficient message system co-ordinating with team members.

· Liaise in a professional manner with each member of the team, providing relevant information.

· Maintain a clear code of conduct and high standards of customer service in terms of dignity, respect and excellent customer service to all internal and external customers.

General

· Diary management as required for team members to include appointments / meetings, regular commitments to assist in organising the workload.

· Ensure confidential information is retained and stored in line with Trust policy in an efficient and effective manner.

· Use set procedures to undertake administrative and secretarial functions around legislative procedures i.e. Mental Health Act, Mental Capacity Act.

· Attend and contribute to internal/external meetings relevant to the post as delegated by the line manager.

· Provide cover for other administrative staff during holidays and sickness, across the Locality.

· Liaise with maintenance departments as delegated by line manager regarding buildings and general maintenance.

· Liaise with IT departments as delegated by line manager regarding problems / faults with electronic equipment etc.

· Be responsive, adaptable and flexible to working across the locality bases.

· Undertake other appropriate duties as directed, being adaptable and flexible to service needs and changes across the locality.

You’ll learn the following whilst working at the trust:

1. An in depth understanding of the roles and responsibilities involved in working within the NHS

2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times

3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation

As a member of NHS Professionals, you have fantastic benefits:

· Competitive pay rates - work this week, get paid next week

· Essential support when you need it- 24/7 365 days - call us anytime

· Multi locational - work across neighbouring Trusts

· Manage your shifts and timesheets on the go - access your “My Bank” shift portal anywhere, anytime online or through your smartphone

· Varied working options to suit your lifestyle - access to the Bank gives you options of ad hoc shifts or longer-term placements

· Training and development opportunities - Keep up with the essentials and more

· Build holiday allowance for every shift you work - your work life balance is important to us

· Stakeholder pension scheme available - a flexible future for you and yours

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.

As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

Apply Today

By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.

This role may require you to show evidence of vocational level 3 qualification or at least 2 years relevant experience.

Work Location: In person