Open roleExternal
Cluster Service Technician, AMZL
- Staffordshire
- Permanent·On-site
- Full time
Job Description
Summary
The Reliability Maintenance Engineering (RME) team at Amazon is fundamental to our operations - they're the ones keeping vital machinery running at all times. As an RME Technician, you'll maintain a wide range of equipment and workspaces while upholding Health and Safety best practices. You'll help to keep your colleagues safe and prevent machine downtime. Our RME Technicians boost the availability and quality of our equipment and work to enhance the operational environment too.
Shift Pattern: This role includes working in non-traditional shift pattern, which may include nights and weekends
Key job responsibilities
- Proactive and preventative maintenance tasks on a wide range of site equipment
- Carry out reactive repairs and fault diagnosis in a live distribution warehouse
- Use the latest tools to maximise equipment effectiveness
- Uphold all health and safety policies and practices
- Support the development and progression of on-site apprentices
- Work on continuous improvement projects and roll out best practices across a range of EU sites
A day in the life
Our RME Technicians are based on-site, so they can respond quickly to any machinery issues. You'll carry out a range of planned preventative maintenance to our sites' equipment to make sure it's working safely. As an RME Technician, you'll also respond promptly to breakdowns, investigating, finding, and implementing solutions as quickly as possible. You'll also make suggestions for long-term improvements.
Working alongside senior colleagues, you'll undertake day-to-day maintenance tasks and will liaise with contractors if you need external expertise. You'll work on a range of shifts to make sure our sites are supported around the clock - allowing Amazon to deliver at the speed we're known for.
As a Cluster Technician, you'll be assigned a nodal home site that serves as your primary base. However, the role includes an element of travel within your designated cluster of sites. This means you'll move between locations as needed to provide maintenance support, respond to breakdowns, and carry out planned preventative work across multiple facilities. This travel element ensures our sites receive consistent, high-quality technical coverage and gives you the opportunity to broaden your experience across a variety of operational environments.
About the team
Amazon Logistics, or AMZL, handles 'last mile' delivery duties in partnership with third-party distribution businesses. We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers' delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now and Amazon Restaurants.
There are two sides to what we do. Our 'under the roof' associates process millions of products for dispatch to our delivery teams. Our team is people-focused and supportive, particularly as lots of our people work through the night. We focus mostly on operations, with 24/7 shifts in most of our locations.
Meanwhile, our 'on the road' people work with Amazon Flex - a network of delivery contractors. Every year, we continually raise the bar for customer experience with new, innovative delivery services. We look for new ways to overcome industry wide logistics challenges and new ideas to reduce our carbon footprint, supported by a portfolio of vehicles (including Electric Vehicles) and technology to help us do just that.
BASIC QUALIFICATIONS - NVQ Level 3 in Mechanical, Electrical or Mechatronics, or completed a 4-year UK certified apprenticeship
- Valid Full UK Driving License is Essential
PREFERRED QUALIFICATIONS - Associate's degree in Mechnical or Electrical
- Experience with material handling equipment (MHE) safety standards accordance with original equipment manufacturer (OEM) and safety standards
- Experience with robotic operation and maintenance
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The Reliability Maintenance Engineering (RME) team at Amazon is fundamental to our operations - they're the ones keeping vital machinery running at all times. As an RME Technician, you'll maintain a wide range of equipment and workspaces while upholding Health and Safety best practices. You'll help to keep your colleagues safe and prevent machine downtime. Our RME Technicians boost the availability and quality of our equipment and work to enhance the operational environment too.
Shift Pattern: This role includes working in non-traditional shift pattern, which may include nights and weekends
Key job responsibilities
- Proactive and preventative maintenance tasks on a wide range of site equipment
- Carry out reactive repairs and fault diagnosis in a live distribution warehouse
- Use the latest tools to maximise equipment effectiveness
- Uphold all health and safety policies and practices
- Support the development and progression of on-site apprentices
- Work on continuous improvement projects and roll out best practices across a range of EU sites
A day in the life
Our RME Technicians are based on-site, so they can respond quickly to any machinery issues. You'll carry out a range of planned preventative maintenance to our sites' equipment to make sure it's working safely. As an RME Technician, you'll also respond promptly to breakdowns, investigating, finding, and implementing solutions as quickly as possible. You'll also make suggestions for long-term improvements.
Working alongside senior colleagues, you'll undertake day-to-day maintenance tasks and will liaise with contractors if you need external expertise. You'll work on a range of shifts to make sure our sites are supported around the clock - allowing Amazon to deliver at the speed we're known for.
As a Cluster Technician, you'll be assigned a nodal home site that serves as your primary base. However, the role includes an element of travel within your designated cluster of sites. This means you'll move between locations as needed to provide maintenance support, respond to breakdowns, and carry out planned preventative work across multiple facilities. This travel element ensures our sites receive consistent, high-quality technical coverage and gives you the opportunity to broaden your experience across a variety of operational environments.
About the team
Amazon Logistics, or AMZL, handles 'last mile' delivery duties in partnership with third-party distribution businesses. We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers' delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now and Amazon Restaurants.
There are two sides to what we do. Our 'under the roof' associates process millions of products for dispatch to our delivery teams. Our team is people-focused and supportive, particularly as lots of our people work through the night. We focus mostly on operations, with 24/7 shifts in most of our locations.
Meanwhile, our 'on the road' people work with Amazon Flex - a network of delivery contractors. Every year, we continually raise the bar for customer experience with new, innovative delivery services. We look for new ways to overcome industry wide logistics challenges and new ideas to reduce our carbon footprint, supported by a portfolio of vehicles (including Electric Vehicles) and technology to help us do just that.
BASIC QUALIFICATIONS - NVQ Level 3 in Mechanical, Electrical or Mechatronics, or completed a 4-year UK certified apprenticeship
- Valid Full UK Driving License is Essential
PREFERRED QUALIFICATIONS - Associate's degree in Mechnical or Electrical
- Experience with material handling equipment (MHE) safety standards accordance with original equipment manufacturer (OEM) and safety standards
- Experience with robotic operation and maintenance
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.