Coffee House Assistant Manager

Introduction

Holy Trinity Church Leicester (HTL Church) are looking for a coffee house assistant manager to support the development and growth of King's Coffee House (KCH), set in the shared entrance of the HTL building.

King's Coffee House runs as a Kingdom business with one employed manager and one assistant manager, supported by a team of volunteers. The café has become a popular local spot in Leicester, especially among employees of surrounding businesses.

Our vision is to be the first point of contact between the church and the city - providing excellent food and drink, with a friendly customer experience and serve the community.

Job Specification

• Manage day-to-day operations of the coffee house, including opening and closing.

• Recruit and train volunteers in drinks/food preparation, proper use of coffee and catering equipment, and customer service.

• Where needed, create rotas and communicate with volunteers, including building a volunteer community.

• Ensure all Food Hygiene and Health and Safety procedures are followed in the café areas (including cleaning of equipment, café area, and checking bathrooms).

• Ensure all cash register transactions are accurate and that cash is securely handled and recorded.

• Assist the manager with product development including reviewing and revising menus and pricing.

• Enable the team to deliver excellent customer service, building the confidence and enjoyment of the volunteers and their sense of team.

• Nurture friendly relationships with customers to increase loyalty and grow the reputation of the coffee house, and HTL Church.

• Assist the manager with design and execution of marketing and social media campaigns (supported by the HTL media team).

• Assist the manager with research of new suppliers as required (supported by the HTL Operations Manager)

• Where needed, assist the manager with accurate ordering and maintenance of all stocks of food and drink, disposables, and cleaning products to minimise waste.

• Support the manager with other tasks as required for the effective running of the coffee house.

Person Specification

Essential

• Understanding of the requirements of successful coffee shop management.

• Experience of leading volunteers and ability to delegate.

• Excellent communication skills with proven ability to manage a team.

• Personable and able to create a welcoming and friendly environment.

• Highly motivated, able to work on their own initiative, while serving the overall purpose of King's Coffee House.

• Good administrative, maths, and IT skills.

• A problem solver with capacity for creative and strategic thinking.

• Reliable and trustworthy.

Desirable

• Experience of working in a coffee shop environment.

• Experience of working/volunteering in both a church and a secular setting.

• Additional Certification (training will be provided where this is missing)

• Food Hygiene level 3

• First Aid at Work

• Manual Handling

• Basic understanding of safeguarding and health and safety principles (training will be provided).

Benefits

• Mobile Phone Allowance

• 10% Staff Discount at KCH Coffee House

Further Information

This role holds a Genuine Occupational Requirement for an active and committed Christian faith under the 2010 Equality Act, Part 1, Schedule 9.

HTL Church is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All post holders and volunteers are expected to share this commitment. This post is subject to acceptable pre-appointment checks