Commercial Performance Coordinator

WE ARE HIRING A COMMERCIAL PERFORMANCE COORDINATOR

Ever opened a new bank account and got a weekend away? Spent on fashion and received a personal styling session? Picked up groceries and walked away with cinema tickets?

If so, you’ve probably experienced a TLC Worldwide campaign - without even knowing it.

At TLC, we help the world’s biggest brands drive customer acquisition, loyalty and engagement with emotionally engaging, experience-led rewards. From global banks to high street retailers, our programs are designed shift behaviour, boost ROI and build genuine brand love – at the fraction of the cost of discounting and cash offers. Backed by COSMOS, our all-in-one program platform, we deliver personalised campaigns at scale with live data, smart insights, and seamless customer journeys.

We’ve spent 30 years mastering what moves customers; combining deep consumer insight, a global network of 100,000+ rewards, and a unique ability to drive measurable ROI for brands.

We’re 400+ people strong, across 15 global hubs. A collective of marketers, creatives and strategists who care about doing great work - and having fun while we do it. We celebrate bold thinking, empower growth, and champion the kind of culture that helps people thrive.

Here are a few things that we've got to offer:

• Dynamic & collaborative team in a creative environment with exposure to global clients & colleagues - Check out our clients

• Weekly webinars to support your development through our People Academy

• Annual TLC Wellness Week and programmes throughout the year

• TLC Culture Club - including seasonal social events, tasty lunches & more

• TLC Gives Back - volunteering opportunities, including off site visits and volunteering leave

• TLC Rise - supporting and empowering women into leadership roles

• 'Frankies' - Our very own awards ceremony where we walk down the TLC red carpet in our best outfits

• TLC Owner's Club - Everyone that is part of the TLC experience contributes to our success, which is why we all own a piece of TLC as part of our share holder scheme

This is not a traditional sales operations role. You won't be managing forecasts, owning CRM systems or building revenue models. Instead, you'll play a critical role in helping our commercial leaders perform at their best by creating structure, driving accountability, coordinating strategic initiatives and ensuring great ideas turn into action.

What you'll be doing:

Driving Commercial Performance

You’ll help keep our global commercial engine running smoothly by:

• Coordinating sales performance reviews, leadership meetings and commercial cadences

• Tracking actions, commitments and key milestones to ensure momentum is maintained

• Supporting reporting, dashboards and KPI updates

• Bringing together insights, trends and performance data to inform leadership decision-making

• Coordinating coaching programmes, development initiatives and performance improvement activities

Supporting Learning & Capability Growth

You’ll help our commercial teams continuously develop and succeed by:

• Coordinating onboarding programmes and ensuring new hires have a great start

• Managing learning schedules, workshops, webinars and development activities

• Maintaining onboarding and participation data

• Collecting feedback and supporting ongoing improvements

• Curating and organising commercial resources, playbooks and learning content

Enabling Commercial Excellence

You’ll help scale what works across our global markets through:

• Coordinating the sharing of commercial best practice

• Managing libraries of winning proposals, client success stories and sales resources

• Supporting sector intelligence and market insight initiatives

• Tracking engagement with key commercial enablement programmes

Supporting Strategic Leadership Initiatives

You’ll be a trusted partner to senior commercial leaders by:

• Coordinating major commercial initiatives, leadership forums and sales events

• Providing project management support across strategic programmes

• Preparing presentations, meeting materials and action trackers

• Helping leadership teams stay focused, aligned and accountable across multiple markets

Tools You'll Use

You’ll be comfortable working with tools such as:

• Microsoft PowerPoint

• Excel

• Microsoft Teams

• SharePoint

• Other collaboration and productivity platforms

Who we're looking for:
We're more interested in capability and potential than a perfect CV.

You’ll likely be someone who:

• Loves organisation and has exceptional attention to detail

• Can juggle multiple projects without dropping the ball

• Enjoys working in a fast-paced, commercially focused environment

• Is confident communicating with stakeholders at all levels

• Has strong project coordination or programme management experience

• Is comfortable working with data, KPIs and business reporting

• Is naturally curious about commercial performance and business growth

• Embraces technology and uses tools to work smarter

• Is proactive, resourceful and solutions-focused

• Builds strong relationships and enjoys working collaboratively

• Challenges existing ways of working and looks for continuous improvement opportunities

• Handles confidential information with professionalism and discretion

What Success Looks Like

• Key commercial initiatives delivered on time and to a high standard

• Strong follow-through and completion of leadership actions

• Effective collaboration across markets, teams and functions

• Accurate, timely and insightful reporting

• Greater operating capacity for senior commercial leaders

• Positive feedback from stakeholders across the business

Being a people-led business, we hire upon values and believe that our people are what make the beloved TLC culture so unique.

At TLC we aim to create a ‘world within the world’ that is free from prejudice, bias and inequity.

A world where diversity is valued and celebrated, and where we work hard to ensure all our wonderful people are given equal opportunity to succeed.

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