Community Support Officer - Remote

About the Role

Our client is seeking a proactive and empathetic Community Support Officer to join their fully remote team, serving the Birmingham area. This role is crucial in providing vital support services to individuals and families within the community, helping them access resources and navigate challenges. You will be instrumental in fostering community well-being through remote engagement, resource coordination, and personalized assistance. This is an ideal position for an organised individual passionate about social impact and comfortable working independently within a virtual environment.

Key Responsibilities

• Conduct remote needs assessments via phone, video calls, and online platforms to identify client requirements.
• Provide guidance and support to individuals and families on accessing local resources, benefits, and services.
• Develop and maintain strong relationships with community partners and service providers remotely.
• Assist clients in developing personalised action plans to achieve their goals.
• Maintain confidential client records and ensure compliance with data protection regulations.
• Organise and facilitate virtual support groups and information sessions.

Requirements

• Experience in a community support , social care, or related role.
• Excellent communication and active listening skills, with the ability to build rapport virtually.
• Proficiency in using digital communication tools (e.g., Zoom, Teams) and standard office software.
• Strong organisational skills and the ability to manage multiple client cases remotely.
• Understanding of social welfare systems and community resources within the UK.
• A genuine commitment to empowering individuals and improving community well-being.

Benefits

• Competitive salary commensurate with experience.
• Fully remote working arrangement, offering excellent work-life balance.
• Opportunities for professional development and virtual training.
• Contribution to a meaningful cause with a direct impact on the community.
• Supportive virtual team environment and regular online check-ins.
• Access to digital resources and tools to facilitate remote work effectively.