Community Support Officer - Remote

About the Role

Our client is seeking a proactive and empathetic Community Support Officer to join their dedicated team, operating fully remotely to serve individuals and families across Birmingham and beyond. This pivotal role involves providing essential support, guidance, and advocacy to clients navigating various social challenges, including housing, employment, and access to welfare services. You will leverage digital communication tools to build rapport, assess needs, and connect individuals with appropriate resources, ensuring they receive the assistance necessary to improve their circumstances. This is an ideal opportunity for a motivated individual passionate about social justice and community empowerment, seeking a flexible and impactful career from the comfort of their own home.

Key Responsibilities

• Conduct remote needs assessments via phone, video calls, and online platforms to understand client requirements.
• Provide information, advice, and guidance on a range of issues, including benefit claims, debt management, and local services.
• Develop and implement personalized support plans tailored to individual client goals and circumstances.
• Liaise with external agencies, charities, and local authorities to secure appropriate referrals and support.
• Maintain confidential and accurate client records using the organization's case management system.

Requirements

• Proven experience in a similar role within the community, social care, or voluntary sector.
• Strong understanding of social welfare systems, benefits, and available support services.
• Excellent communication and active listening skills, with the ability to build trust remotely.
• Proficiency in using digital communication tools (Zoom, Teams, etc.) and online record-keeping systems.
• Ability to work autonomously and manage a caseload effectively from a remote location.

Benefits

• Competitive annual salary.
• The significant benefit of working entirely from home, offering unparalleled flexibility.
• Generous annual leave allowance.
• Opportunities for professional development and online training courses.
• A supportive virtual team environment with regular remote check-ins and collaboration.