Complaints Officer

Title - Housing Complaints Officer

Contract Length - 3 Months

Rate - Competitve

We are seeking an experienced Housing Complaints Officer to investigate and resolve resident complaints, ensuring a high-quality and timely service.

Key Responsibilities

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Manage Stage 1 and Stage 2 housing complaints from receipt through to resolution.

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Investigate complaints thoroughly and provide clear, accurate responses.

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Liaise with housing, repairs and other internal teams to resolve issues.

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Ensure complaints are handled in line with the Housing Ombudsman Complaint Handling Code.

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Keep residents informed throughout the complaints process.

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Identify recurring issues and recommend service improvements.

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Maintain accurate records and monitor complaint outcomes.

Requirements

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Previous experience handling complaints within social housing, local authority or housing association settings.

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Strong written and verbal communication skills.

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Experience managing complex or sensitive complaints.

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Ability to work to deadlines and manage a caseload effectively.

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Good knowledge of the Housing Ombudsman and complaints process.

If you're interested please apply above