Complaints Specialist

Complaints Specialist

Bournemouth | Up to £35,000 DOE | Monday to Friday | Permanent

TeamJobs are recruiting for an experienced Complaints Specialist to join a growing and successful business based in Bournemouth.

This is a fantastic opportunity for someone with a background in complaints handling, customer resolutions or regulated customer service who enjoys investigating complex issues, finding solutions and delivering excellent customer outcomes.

You'll be joining an established business within the renewable energy sector, playing a key role in managing customer complaints, ensuring regulatory compliance and improving the overall customer experience.

As a Complaints Specialist, you'll benefit from:

Competitive salary of up to £35,000 DOE

33 days' annual leave, including bank holidays

Monday to Friday working hours

Optional overtime opportunities

Performance-related salary reviews

Career progression and development opportunities

Company sick pay and pension scheme

Employee referral scheme offering up to £1,000 per successful referral

Eye care vouchers, paid social events and team lunches

Free refreshments and snacks in the office

As a Complaints Specialist, your responsibilities will include:

Managing customer complaints from initial enquiry through to resolution

Investigating complaints thoroughly and providing clear, professional written responses

Ensuring complaints are handled within company and regulatory timescales

Managing escalated complaints, including cases referred to the Ombudsman

Supporting complaints reporting to senior management and regulatory bodies

Identifying recurring issues and recommending improvements to processes

Providing feedback and guidance to customer service teams to improve service standards

Working closely with internal departments to resolve customer concerns efficiently

Maintaining accurate records and ensuring compliance with relevant regulations

As a Complaints Specialist, you'll need:

At least 1 year's experience in a complaints-handling role, ideally within a telephone-based environment

A good understanding of complaints procedures and regulatory requirements

Excellent written and verbal communication skills

Strong investigation and problem-solving abilities

The confidence to handle challenging conversations professionally and empathetically

Excellent organisational skills and attention to detail

Experience dealing with the Financial Ombudsman Service or other regulatory bodies would be advantageous

Experience managing Trustpilot or other customer review platforms would be beneficial

A proactive approach to improving customer satisfaction and internal processes

Interested?

If you're an experienced Complaints Handler, Complaints Advisor, Customer Resolutions Specialist or Complaints Executive looking for your next opportunity, we'd love to hear from you!

Apply today or contact Lucy at TeamJobs on (phone number removed) for a confidential chat.

Tjcom